Customer Service Talent Acquisition
Resume:
Loreatha L. Stanback
*** ******** ******, **********, ** 45044, 937-***-****
Email: ****************@*****.***
Objectives
I am a seasoned professional with 30 years of customer service. I have a proven track record of motivating my team of employees to understand the scope of the day, including deadlines to be met to stay on schedule. I can adapt when there is a cause for change in an individual setting or within a group setting to meet tight deadlines without sacrificing integral quality
Experience
Kohl’s, Middletown, OH – Point of Commerce
Sept. 2021 - Present
Build trust to solve any negative experience the customer may have. Complete transactions accurately and efficiently while engaging customers. Provide a quality shopping experience for each customer. Promote loyalty programs by educating customers.
Converts, opens, and activates Kohl’s card applications. Ciox Health, Phoenix, AZ – Chart Retrieval Specialist May. 2021 – Sept. 2021
Travel to different medical sites to retrieve patients'’ medical chart information for the date of service requested by the insurance companies.
CSL Plasma, Cincinnati, OH – Receptionist
March. 2020 – March. 2021
Register donors to ensure suitability for donation. Perform finger sticks to determine the suitable level of hematocrit for red blood cells or plasma donation. Perform vital signs to determine suitability.
Mercy Health Physicians, Cincinnati, OH – Nov. 2017 – April. 2020 Record medical history, vitals (Blood Pressure, Pulse, and Respirations, and document test results. Schedule appointments for patient doctor’s office, procedures, and surgeries. Manage and monitor the supplies for the exam rooms and the laboratory. American National University, Cincinnati, OH – July. 2017 – May. 2017 Director of Health Science Education
OSHA Compliance Officer.
Adhere to and monitor the fiscal year budget.
Professional Development and training of employees. Equipment maintenance to determine if lock out tag out is necessary. Providing and implementing an Exposure and Control Plan. Monitor and maintain the MSDS binder and communicate any necessary changes. Approve payroll and monitor the use of overtime.
Loreatha L. Stanback
452 Bavarian Street, Middletown, OH 45044 937-***-**** Email: ****************@*****.***
2
Education
University of Maryland Global Campus, Adelphi, MD, Aug. 2024 Human Resources Management- Certificate
Labor Relations, Talent Acquisition and Management, Employee Training and Development, Management and Organizational Theory, Human Resource Management, and Contemporary Issues in HR Practice. Colorado Technical University, Colorado Springs, CO, Sept. 2011 Project Management-Master of Science in Management Leadership and Ethical Decision Making, Operations Management, Project Planning, Execution and Control, Project Scheduling and Control.
Colorado Technical University, Colorado Springs, CO, Dec. 2010 Healthcare Management-MBA
Leadership and Ethical Decision Making in Healthcare, Strategic Human Capital Management, Managing the Healthcare Organization, Systems in Healthcare, Applied Managerial Marketing, and Applied Healthcare Managerial Finance.
References
Kathleen Buckner, Lincoln College of Technology
Wanda Lady, Kohl’s
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