Customer Service Experience
Resume:
Kaitlin R McKinney **** South Smithville Road Ÿ Dayton, Ohio 45410
937-***-**** Ÿ ************@*****.***
Profile
Caring and friendly customer service professional with 15+ years of experience specializing in continuous improvement in client relations. A proven track record of building strong client relationships, identifying opportunities to enhance the customer experience and improve satisfaction ratings. Adept at cultivating trust and positively interacting with customers.
Experience
Contractor Dayton, Ohio
Caregiver 12/2019 to Current
Ÿ Perform home management tasks
Ÿ Gather, wash and put away clothes and linens
Ÿ Assist clients in maintaining a clean-living environment
Ÿ Plan healthy snacks and meals while assisting clients in preparing them
Ÿ Provide support to the client in achieving activities of daily living including toiletries and bathing
Victoria's Secret Kettering, Ohio
Customer Service Representative 6/2018 to 1/2019
Ÿ Provided quality customer service in high volume call center, taking orders and processing transactions
Ÿ Satisfied customer issues and processed returns
Ÿ Resolved 96% of all customer inquiries within the first call, eliminating the need for follow-up calls
Ÿ Trained new employees
Cassano's Dayton, Ohio
Day Manager 12/2017 to 5/2018
Ÿ Conducted interviews, oversaw the hiring process and completed all staff trainings on time for approximately 20 employees
Ÿ Satisfied customer and employee complaints
Ÿ Trained new employees
Ÿ Assisted in all areas of service as needed
Katie's Cleaning Kettering, Ohio
Housekeeper 9/2016 to 3/2017
Ÿ Delivered quality customer service to 15+ clients per week with a 97% satisfaction rate
Ÿ Performed vacuuming, mopping, glass and wall cleaning and organized assigned areas
Ÿ Completed deep cleaning activities including all linens, curtains and carpet
Education
Fairmont High School Dayton, Ohio
General Study Degree
Orlando Culinary Academy Orlando, Florida
Associates of Applied Science
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