Help Desk Technician

Ayden LaLond

***********@*****.*** • 813-***-****

EDUCATION

The University of Central Florida Orlando, FL

Bachelor of Science in Information Science – May 2025 Relevant Courses: Cyber Defense Analysis, Security in Computing, System Administration CERTIFICATIONS

• CompTIA Security+ – February 2025

• Google Cybersecurity Professional – December 2024 EXPERIENCE

Help Desk Technician Access One, Inc. April 2025 – Present

• Administer Conditional Access policies, MFA, and security group assignments in Microsoft Entra ID.

• Investigate and escalate incidents flagged by Blackpoint SOC and SentinelOne endpoint detections.

• Manage onboarding/offboarding workflows and license provisioning across AD/Entra and Microsoft 365.

• Support endpoint compliance and remediation with Intune, NinjaOne RMM, and automated patching.

• Troubleshoot email security (Mimecast, Barracuda, DKIM/SPF), OneDrive/SharePoint sync, and Exchange Online.

• Resolve VPN/network connectivity issues (GlobalProtect, SonicWall, Cisco AnyConnect) and endpoint hardware problems.

FIS Agent Southeast Airport Services Orlando, FL January 2023 – April 2025

• Ensured compliance with federal security protocols for sensitive passenger and baggage data. TECHNICAL PROJECTS

• Home Server for File Storage – Built and secured a server environment with access control and encryption.

• SIEM Analysis & Threat Detection – Analyzed logs in Splunk, created detection rules for unauthorized access attempts.

• Cybersecurity Home Lab – Configured Kali Linux & Windows VMs for penetration testing, malware analysis, and vulnerability scanning (TryHackMe modules).

SKILLS

Cybersecurity & IT: Conditional Access (Entra), MFA, Intune, NinjaOne, SentinelOne, Blackpoint SOC, SIEM, VPNs, Firewall Mgmt, Threat Detection.

Technical Tools: Splunk, Auvik, Wireshark, Kali Linux, Cisco Packet Tracer, Burp Suite, NMAP, Metasploit, Windows

& macOS.

Soft Skills: Communication, detail-oriented, problem-solving, teamwork.

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