Customer Service Data Analytics

Zachary Brown

**** ********** **, *********, ** *9009 989-***-**** *************@*****.***

Highly organized and detail-oriented professional with a proven ability to analyze data, develop strategies, and provide effective solutions. Strong interpersonal skills combined with a commitment to exceeding expectations. Seeking to leverage diverse experience in customer service, operations, and team leadership to contribute to organizational success.

ACADEMIC QUALIFICATIONS

Western Governors University Salt Lake City, UT

Bachelor of Science (B.Sc.) in Data Analytics June 2025 – December 2026

Heritage High School, Saginaw, MI GPA: 3.60

PROJECT

Eagle Scout Project (Troop 304) 2015

Boy Scouts of America, Saginaw, MI

Led a team of 50+ volunteers to complete a 14,000 sq ft landscaping project, ensuring task delegation, timeline adherence, and safety compliance. Oversaw project planning, scheduling, and resource allocation from start to finish, demonstrating strong organizational and time management skills.

Recruited, trained, and motivated volunteers, developing high-performing team members to achieve project success.

Built partnerships with local businesses to enhance community involvement and secure project resources.

Directed logistics and transportation of donations supporting operational efficiency and community service efforts.

WORK EXPERIENCES

Customer Service & Operations Experience

FireKeepers Casino – Barback & Server December 2022 – May 2024

Adhered to compliance protocols and ensured a safe and welcoming setting.

Mentored new employees, supporting team development and consistency in service.

Olive Garden – Server April 2021 – November 2022

Rotated through various roles, gaining cross-functional knowledge and operational flexibility.

Delivered customer satisfaction in-store and off-site, maintaining brand standards.

Assisted new employee onboarding, fostering a productive and team-focused environment.

Allen Hope – Process Server August 2020 – March 2021

Independently managed and delivered legal documents to clients, witnesses, and attorneys under strict deadlines, demonstrating reliability, confidentiality, and compliance with detailed procedures.

Maintained accurate records, reflecting attention to detail and accountability.

Pizza Hut – Driver / Cook / Server April 2015 – July 2020

Adapted quickly between roles to support store operations, showing flexibility and initiative.

Handled cash transactions and deliveries, ensuring accuracy, a customer-first attitude, and operational efficiency.

IHOP – Host May 2014 – March 2015

Directed customer flow to optimize seating arrangement and reduce wait times during peak hours.

Handled phone and online orders with precision, reinforcing effective communication and multitasking.

VOLUNTEER EXPERIENCE

Thunder in the valley: Coordinated and supported events at SVSU campus for individuals with special needs ensuring inclusive and enjoyable activities.

Relay for life Partner: Organized, set up, cleaned up and ran events which raised awareness for cancer research. Saginawesome: Worked with community organization to build Deindorfer woods park located in Saginaw Michigan.

Food Drive: Informed community, picked up and distributed food to families in need, supporting community relief.

People to People Clean up: Engaged in local environmental clean-up efforts with UK locals during study abroad.

Trail clean up: Helped maintain and restore park trails, promoting environmental conservation and outdoor accessibility.

CO-CURRICULAR ACTIVITIES

Participant on Forensics Association and State-level Recognition 2012

Member of Swimming Team as a State Competitor 2012

ACHIEVEMENTS

Eagle Scout Award December 2015

200 Hour Yoga Alliance Accreditation October 2024

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