Customer Support Data Entry
Resume:
Jaimeica Sanders/Smith
My Resume
Morrow, GA ****0
***************@*****.***
Professional Summary
I have been in Data Entry since 2013. I am looking for data entry administration work. I am looking to work from home. I am reliable and detailed oriented. I am a professional with over 10 years of experience. I am also proficient with Microsoft Office and Google Workspace. maintaining records accurately and support team operations.
Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate
Amazon-East Point, GA
April 2023 to September 2023
• Operated pallet jacks to move packages and resolve package jams
• Handled small packages sorting and ensured timely processing and delivery Travel fixture installer
ProVantage Corporate Solutions-Lithonia, GA
May 2019 to November 2021
• Installed and relocated shelving units using gondola systems
• maintained tools and followed safety protocols on site Crew Member
Chuck E. Cheese-Jonesboro, GA
June 2019 to October 2020
• Supervised game stations and provided customer support
• Performed mascot duties and engaged with guests
• Made Pizza
• Help manage kitchen
Package Handler
FedEx-Ellenwood, GA
February 2018 to April 2019
• Loaded and scanned packages for shipment
• package inventory
• Sorted packages into computer
• scanned packages
• Doc Trailer Release
Crew Member
Taco Bell-Indianapolis, IN
April 2016 to August 2017
• Led a team in drive thru operations and cashiering
• Oversaw daily workflow and maintained service standards Warehouse Worker
Education
Data Entry and Office Technology (Vocational Education and Training) Virgina College-Remote
August 2008 to May 2009
• Accurate Typing
• Microsoft Office
• Google Workspace
• File Organization
• Time management
High school diploma or GED
Avondale High School-Avondale Estates, GA
August 2003 to May 2007
Skills
• Improving customer support response time - Customer support response time improved (1-5%)
• File organization (10+ years)
• Typing - Average typing speed (60-80 WPM)
• Email customer support
• Google Workspace
• Technical support
• Microsoft Excel (10+ years)
• Microsoft PowerPoint
• Microsoft Outlook (10+ years)
• Order inquiry handling
• Asana
• Customer support experience within e-commerce industry
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Time management (10+ years)
• ServiceNow
• Live chat
• Microsoft Word (10+ years)
• Technical support representative experience
• Phone call management
• Customer support - Customer support experience (6-10 years)
• Microsoft Office
• Individual consumer customer service
• Customer service (10+ years)
• Phone customer support
• Google Docs (10+ years)
• Data entry - Data entry experience (6-10 years)
• Order processing
• Machine learning
• Call center agent experience
• Managing customer accounts
• Confidential information handling (10+ years)
• Providing product information
• HubSpot
Languages
• English
Certifications and Licenses
CPR Certification
September 2023 to Present
General CPR/AED Certified.
CompTIA Security+
ServSafe
Pallet Jack Certification
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