Customer Service Technical Support

Venus Atkins

**** ******** ***. *****, ** ***** • 234-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and motivated professional with 10+ years of experience in customer service, sales, and technical support. Skilled in handling high-volume customer interactions, resolving issues efficiently, and meeting performance goals. Strong background in training, interviewing, and managing client relationships. I am currently pursuing education in Medical Billing and Coding, with an interest in remote and work-from-home customer service opportunities.

PROFESSIONAL EXPERIENCE

Customer Support Specialist – DRB Systems Akron, OH

Tech Support & Customer Service 2022 – 2023

Provided technical support and troubleshooting for clients using software and hardware systems.

Handled high-volume inbound calls and service tickets, ensuring timely and accurate resolution.

Delivered strong customer service by explaining solutions in a clear, easy-to-understand manner.

Sales Representative – Spectrum Akron, OH

Internet, Cable, and TV Sales 2020 – 2022

Assisted customers with selecting internet, cable, and phone packages that fit their needs.

Consistently exceeded sales targets through upselling and personalized customer interactions.

Managed billing inquiries and resolved account issues to improve customer satisfaction.

Independent Contractor – Entertainment Services Akron, OH

Self-Employed 2014 – 2020

Built long-term client relationships and managed self-employment income.

Developed strong interpersonal and customer engagement skills.

Handled scheduling, self-marketing, and customer service independently.

Sales Trainer & Representative – Door-to-Door Energy Sales Akron, OH

2012 – 2014

Sold energy services directly to residential customers.

Trained and interviewed new hires on sales techniques and customer interaction.

Recognized for leadership and ability to motivate team members.

Retail Sales Associate – Mall Retail Stores Akron, OH

2011 – 2012

Assisted customers with purchases, returns, and product inquiries.

Handled cash register operations and maintained merchandise displays.

Food Service Associate – Swensons & Stir Fry 88 Akron, OH

2009 – 2011

Provided fast, friendly service in a high-volume food environment.

Ensured quality control and cleanliness standards.

Learned teamwork and multitasking in fast-paced settings.

CORE SKILLS

Customer Service & Client Relations

Sales & Upselling Strategies

Technical Support & Troubleshooting

Call Center & Remote Support

Training & Interviewing New Hires

Time Management & Multitasking

Hospitality & Food Service

Microsoft Office & CRM Systems

Education

Currently Enrolled – Medical Billing and Coding (College Program, in progress)

GED – Akron, OH

Vocational Training: Business Management & Hospitality

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