Customer Service Support

LINDSEY MEDICO

941-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Warm, solutions-driven customer service professional with 5+ years’ experience across hospitality, education, and e-commerce. Skilled in Salesforce, Zendesk, and Moodle with strong written and verbal communication. Remote-savvy and passionate about creating exceptional client experiences.

CORE SKILLS

• Customer Support & Problem-Solving Salesforce & Zendesk

• Remote Collaboration & Time Management

• Strong Written/Verbal Communication

• Client Relations & Service Excellence

EXPERIENCE

Swiss Hotel Management School – Video Evaluator (Remote) Aug 2022–Present

• Assessed student internship videos; delivered detailed academic feedback.

Herman Miller – Customer Service Rep (Remote) Nov 2021–Nov 2022

• Supported designers & customers on Salesforce; resolved billing/shipping issues.

BlingABC – Online English Teacher (Remote) Jan 2017–Jan 2018

• Designed engaging lessons on ClassIn platform; guided progress with parents.

EDUCATION & CERTIFICATIONS

B.A. Communications/Film – University of Central Florida

TEFL & TESOL Certified

COMMUNITY

Crystal Reel Award – Florida Motion Picture & Television Association

Volunteer – Mercy for Animals, Anonymous for the Voiceless, Direct Action Everywhere,

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