Customer Service Representative

BRITTANY SAXTON

Medina, NY ***** 585-***-**** ************@*****.***

To expand my knowledge in the customer service industry. Waitress/Hostess

Olcott yacht Club – Olcott, NY

• Handling appointments

• Greeting

• Computer program training

Customer Service Representative, 03/2023 - 05/2024 Geico – Getzville, NY

• Handle incoming calls

• Answer questions/make adjustments to active auto policies

• Refer customers to bundle with other forms of insurance Assistant Manager, 05/2014 - 06/2017

Rue 21 – Niagara Falls, NY

• Train new employees

• Handle inventory count

• Provide excellent customer service

• Create weekly schedules

• Update all floor models per month

Customer Experience Representative, 05/2014 - 07/2015 Leisure Living – Tonawanda, NY

• Answer phone calls

• Use Microsoft software for training purposes

• Handle customer warranties

PROFESSIONAL SUMMARY

WORK HISTORY

Store Supervisor, 06/2006 - 04/2012

Tanning Bed – Lockport, NY

• Customer Service

• Daily upkeep of salon

• Make Schedules

• Work with customers and employees to improve both experiences

• Seasonal

Job Title, 05/2007 - 08/2009

Niagara County Sherriff's Office – Lockport, NY

• Working in the Domestic Violence Office- work with victims of Domestic Violence

• Working in the Victim Assistance Unit-work with victims of all different crimes

• Working in the Records Division- work with providing accident/case reports to the public

• Worked with Bail Bonds and Reports of Car accidents

• Using Microsoft excel, word and PowerPoint to configure employee contact database Job Title, 09/2008 - 11/2008

Heinrich Chevrolet – Lockport, NY

• Billing

• Completing Car Deals

06/2009

Niagara County Community College - Sanborn, NY

• Customer Service

• Strong multitasking

• Greeting guests

• Team Collaboration

EDUCATION

SKILLS

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