Crew Member Customer Service

Laila S Wood

*** ******** ****** ***********, ** 62704, 217-***-**** ************@*****.***

Summary

Hard working, reliable young professional with 5 years of experience working in high -traffic fast food chain. Demonstrates exceptional interpersonal skills and a knack for teamwork, respects all coworkers and customers from diverse backgrounds.

Skills

*Communication *Teamwork

*Managing Multiple Tasks *Organization

*Cross-Cultural Adaptation *Incident Reporting

*Safety conscious *Attention to Detail

*Food service *Conflict Resolution

Experience

LuxMassage

Front Desk Clerical

● Greeting customers

● Appointment settings

● Membership sales

● Emailing

● Answering incoming and outgoing calls

● Faxing

● Managing schedules and providing information

● Administrative tasks mail, filing maintaining a tidy workplace

● Record keeping

Springfield IL

March 2025 - Current

Chick-fi-A Springfield IL

Cashier Front End / Crew Member 2021-2022

Dynamic and results-orientated professional with proven track record of drive thru-efficiency by 20% and achieving 95% customer satisfaction rate.

Expert in team leadership and inventory management, ensuring optimal quality and safety

Adept at fostering positive and engaging customer experience, contributing to consistently high sales and repeat business

Culvers Springfield IL

Crew Member Feb 2023 – May 2023

Kept food preparation area, equipment, and utensils clean and sanitary

Took orders, prepared meals, and collected payments

Provided excellent customer service by greeting customers and meeting quality expectations Noodles and Company

Springfield IL,

Crew Member Team June 2023 – Sept 2023

Worked well with teammates and accepted coaching from management team

Collaborated with team members to complete orders

Worked front counter, drive thru and other areas County Market

Petersburg IL

Stocker / Inventory specialist Aug 2024 – Nov 2024 Headwest

Springfield, IL

Jan 1, 2024 – May 2024

Became familiar with products to answer questions and make suggestions

Cleaned and maintained all areas of restaurant to promote clean issues

Taking orders, Food and beverage service

Maintained excellent customer service standards while working as a crew member at Headwest Massage Luxe

Springfield, IL

Mar 17 2025

-Book appointment for the Massage therapist getting Therapist more Clients. Filling up schedules

-Maintaining spa, washing & Folding laundry.

-Call conformations. Answering ongoing calls and questions regarding; Spa, therapist, Memberships, pricing.

-Sales, products. Pitching to Clients, boosting %. Education

Springfield High School High School Diploma 2024

Hobby

GOTR Coach - Porta central

Contact this candidate