Customer Service A Team

Alan T Dugan

*** **** ******, # ** ********, CA. 94553

925-***-**** / **********@***.***

Objective:

I am currently seeking a new career path in which I can contribute as a team member within one or more departments.

Summary:

I had worked at a couple of retail jobs in the early 1990’s. I worked at Sear’s, Kmart, and Home Depot this is where I learned about customer service, operating a cash register, I rotated between helping in receiving unloading the trailers and helping the floor replenishment team with their floor audits, and entering the data into the company’s database. In 1997-2003, I worked for Lewitz and Associates, a small Audiovisual Firm located in Sausalito, California. This is where I learned computer aided drafting. I printed both bond / vellum documents on the company’s HP 800 Plotter. Overall, I’m trainable, friendly, hardworking, dependable, punctual, and always willing to give a hand.

Retail Skills: 3 Years Banking Skills: 20 Years

Customer Service HR Support (2023-2024) – (Staff Reduction) Computer / Fax / Cash Register Payroll (2015-2017) & (2021-2023) Receiving / Inventory Bankruptcy (2017-2021)

Manual and electric pallet jacks (Last operated in 2008) Payments (2013-2015) Forklift (Last operated 1991) Collateral (2012-2013) Media Ops (2009-2011)

Mailroom (2004-2008)

Bank of the West: Media Ops

Location: Concord, CA (Department was outsourced)

Maintain spreadsheet for office supplies and Itemized paper quantities (by job type) Maintained parts list for HP Desktop and OCE 4120 & 5160 Commercial Printers Department had two stations set up to burn CDs for Share and Draft Customers I was able to keep the printers in top shape with the vendor coming in once a month Trained coworkers on how to clean and service commercial printers Bank of the West: Mailroom

Location: Concord, CA (Moved to San Ramon, CA)

Handled Transportation issues between 12:00am - 6:00am incoming Processed and outgoing Branch and Department mail Metered US First Class Mail

Metered Presort Mail for vendor pick up

DHL Café’ System

FedEx Café System

Operate Commercial Postcard Machine and Cutter

Audited Department mail for all (13) Backoffice Buildings Random Audit of 186 Branch bags

Ran Reports for managers which provided a breakdown of meter fees by branch and department Updated logs for managers which provided a breakdown of times couriers arrived to pick up and drop off