Customer Service Cdl-A

Stephan Rich

**************@*****.*** 214-***-**** Dallas, TX

CDL-A Holder Professional Truck Driver

Reliable and safety-focused CDL-A driver trained and prepared to handle long hauls, regional routes, and local deliveries.

Backed by decades of supervisory and customer-facing experience, I bring professionalism, punctuality, and clear communication to every load. Committed to maintaining compliance with DOT regulations, keeping accurate logs, and ensuring cargo is delivered safely and on time. Known for being a quick learner with a strong work ethic, adaptability in high-pressure environments, and a positive, team-first mindset on the road and at the dock.

Skills

Operating Equipment: Pallet jacks,

Technology: Microsoft Office Suite, Google Maps, Apple Maps

Professional: Attention to detail, Safety mindset, Customer service, Time management, Problem-solving, Communication

Certifications: CDL-A

Professional Experience

FreeWorld – FreeWorld CDL Apprenticeship February 2025 – Present ● Participated in a full-time CDL fellowship program designed to launch careers in the trucking industry.

Maintained full attendance, met strict behavior and professionalism standards, and demonstrated initiative during periods of wait-time and transition.

Engaged in job readiness coaching, mock interviews, and one-on-one career counseling to prepare for employment with major carriers.

Built upon transferable skills including teamwork, communication, adaptability, and conflict resolution specifically while in the trucking industry.

Autos of Plano – Sales Associate Plano, TX December 2024 – February 2025

Assisted diverse clientele, managing high-value vehicle transactions with efficiency and professionalism.

Ensured accuracy and compliance in vehicle documentation—skills transferable to trip logs and load paperwork.

Maintained punctuality and upheld brand standards in a customer-facing, deadline-driven role.

Food Services & Facility Support Rosharon TX Period of my incarceration March 2019 – December 2024

Performed a range of duties in high-volume dining environments, primarily serving meals and maintaining cleanliness and organization in shared spaces.

Delivered consistent, efficient service while meeting health and safety standards.

Ensured a welcoming, sanitary dining experience by staying proactive with cleaning and restocking tasks.

Adapted to shifting priorities and worked collaboratively within diverse teams under structured schedules.

Plano Preowned Autos – Sales Associate Plano, TX March 2018 – February 2019

Performed cold outreach, walk-in customer service, and trade-in assessments.

Maintained sales reports and contributed to overall dealership performance.

Reinforced dealership reputation through ownership of tasks and proactive communication.

DSM Supply – National Sales Associate Dallas, TX June 2016 – January 2017

Maintained regional client accounts via phone and email, demonstrating persistence and proactive services.

Managed multiple timelines and handled last-minute requests—parallel to route flexibility and schedule shifts in trucking.

Pearl Technologies / Red Bumper LLC – National Sales Plano, TX October 2013 – March 2015 ● Cold-called auto dealerships nationwide to sell inventory management software.

Developed pipeline through relationship-building and follow-ups. ● Maintained CRM data and tracked conversion metrics.

Bennigan’s – Restaurant Manager Fort Worth, TX August 2004 – August 2007

Supervised 25+ staff members and led daily operations.

Recruited, trained, and evaluated team performance under high-pressure conditions.

Managed ordering, budgeting, and compliance with safety regulations.

Education

Prime Time CDL Dallas, TX Got CDL: July 2025

CDL-A Program - FMCSA accredited

Griffin Christian Academy – High School Diploma Dallas, TX GPA: 3.5

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