Customer Service Associate
Resume:
Kelly Donovant
Martinsville, VA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
HealthComp-Remote
March 2024 to Present
Take calls and answer questions from providers and customers about their insurance and claims Travel Merchandiser
Merchco Services
Present
Merchandising and fixture installation
Cashier/Customer Service
Quality Oil Company LLC-Collinsville, VA
November 2023 to March 2024
Check customers out, shift duties and stocking duties Merchandiser
Driveline Retail Merchandising-Martinsville, VA
September 2021 to August 2023
Merchandising and auditing for different stores
Ink Technician
Trinity Packaging-Rocky Mount, VA
October 2019 to February 2021
Make sure all machines had inks for jobs, check ink colors on X-rite to make sure the color matched customers needs, make drums of certain color inks, make sure inventory stayed full and if not replace drums of inks
Medical Assistant
Senior Vision Services-Omaha, NE
August 2017 to January 2021
Assistant to an Optometrist
CNA
Blue Ridge Therapy Connection-Stuart, VA
November 2013 to July 2017
Responsibilities
Assist resident with ads
Private Duty Aide
Self employed-Martinsville, VA
January 2015 to October 2015
Responsibilities
Assist patient with eating, bathing, and hygiene. Clean home, do laundry and prepare meals. Prepared schedule for employees and assisted patient with bookkeeping and paying bills. Accomplishments
Helped the patient stay comfortable
Packer
Adecco-Martinsville, VA
April 2012 to August 2013
Pack orders depending on customers requests
CPA
Hand n Hand Companionship-Martinsville, VA
February 2009 to September 2010
In home care of patients with disabilities
CSR
STARTEK-Collinsville, VA
January 2005 to December 2008
Answer inbound calls and assist customers with paying bills, troubleshooting their phones or upgrading their phones, assist my reps with customer requested supervisor calls, assist with quality of calls Operator
Liberty Screenprinting
January 2000 to December 2004
Operate screen printing machine
Education
GED in Nursing
February 2013 to June 2013
Skills
• Customer Service (10+ years)
• Warehouse work (10+ years)
• Machine operations (5 years)
• Scheduling
• Screen Printing
• Supervising experience (2 years)
• Quality audits (3 years)
• Ink Technician (2 years)
• Merchandising (2 years)
• Zendesk (1 year)
• Typing
• Data collection
• Customer support
• Technical sales
• English
• Expert
Certifications and Licenses
CPA
CNA
Driver's License
CPR Certification
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