Data Entry Customer Service

Melissa Thorpe

Glendale, AZ 480-***-**** *************@*****.***

Professional Summary

Detail-oriented data entry professional with 7+ years of experience in customer service and account management. Skilled in data entry, Microsoft Office (Excel, Word, Outlook), and typing 50+ WPM. Reliable, accurate, and able to work independently.

Key Skills

Data Entry & Accuracy Microsoft Office (Excel, Word, Outlook) Remote/Independent Work

Data Verification & Quality Checks Time Management & Organization Confidential Data Handling

Professional Experience

Data Entry Clerk Citigroup via Randstad – Getzville, NY 2017–2018

Entered, updated, and verified sensitive financial data with high accuracy (50+ WPM).

Conducted data quality checks to ensure integrity and consistency of account information.

Maintained confidentiality while handling sensitive customer data.

Collaborated with team members to resolve discrepancies and ensure accurate reporting.

Reservation Sales Agent Delaware North – Amherst, NY 2016–2017

Assisted customers with account management and billing inquiries, accurately updating records.

Resolved disputed billing concerns and clarified account details.

Maintained detailed records while managing high-volume inbound calls.

Team Lead / Retail Merchandiser Driveline – NY & AZ 2021–2024

Managed data tracking for store resets, inventory, and merchandising schedules.

Oversaw team operations and ensured accuracy in reporting.

Trained staff and maintained consistent documentation.

Retail Merchandiser Footprint Retail – NY & AZ 2017–2024

Updated and managed store databases for inventory, pricing, and planograms.

Conducted checks to ensure accuracy of displays and data entries.

Delivery Driver Desert Compass Logistics (Amazon DSP) – Phoenix, AZ 2024–2025

Recorded and tracked package delivery information in company databases.

Maintained data accuracy while handling customer service inquiries in the field.Education

Associate of Arts in Business Management University of Phoenix – Phoenix, AZ 2011

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