Customer Service Los Angeles

Caitlyn Felina

*** ***** ******** ****** • Covina, California 91724 • ********@*****.*** • 626-***-**** SKILLS:

- Excellent oral and written communication skills

- Detail-oriented and highly observant

- Experience with transportation and delivery

- Ability to multitask

- Excellent customer service skills

- Maintains professional demeanor

- Attention to detail

EDUCATION:

05/2025 University of Southern California, Rossier School of Education - Los Angeles, CA Master of Arts in Educational Counseling, M.Ed.

06/2021 Hope International University, College of Psychology and Counseling - Fullerton, CA Bachelor of Arts in Psychology and Counseling, B.A. 06/2019 Mt. San Antonio College - Walnut, CA

Associate in Arts in Liberal Arts and Sciences, Emphasis in Social and Behavioral Sciences WORK EXPERIENCE:

Hope International University - Fullerton, CA

01/2022 - Present Instructional Coordinator

- Analyze student data, develop and integrate curriculum, provide teacher training and support

- Build courses, evaluate instructional effectiveness

- Oversee the quality of instruction

- work closely with faculty and staff to ensure alignment across the school 08/2020 - 12/2021 Library Assistant

- Maintain a well-organized library

- Know library resources, register patrons, update records, catalog new resources, manage library events, and handle opening and closing procedures.

Campsite Brewing Company, - Covina, CA

03/2024 - 06/2025 Server

- Provide excellent customer service, taking and delivering food and drink orders

- Ensure customer satisfaction, maintain a clean dining and bar area

- Demonstrate strong knowledge of the menu.

AWARDS AND MEMBERSHIPS:

- Excellent oral and written communication skills

- Scholar athlete at Mt. SAC and HIU, 2017 – 2022

- Member, PsyChi, 2019 – present

- Member of S.A.A.C. Council, 2017 – 2019

- Dean’s List, Mt. SAC, 2017 - 2019

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