Customer Relationship Management

AM

ALEXA MARTINEZ CASTRO

*****************@*****.*** 928-***-**** Yuma, AZ 85364

Dynamic professional with a proven track record at Bill Alexander Flightline Mazda Mitsubishi, excelling in customer relationship management and communication. Skilled in problem-solving and conflict resolution, I effectively increased sales revenue by building strong client relationships and addressing their needs. Committed to delivering exceptional service and fostering positive interactions.

Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods. Customer relationship management

Communication skills

Problem solving

Conflict resolution

Time management

Decision making

Active listening

Complaint handling

Relationship building

Networking

Bill Alexander Flightline Mazda Mitsubishi

Yuma, AZ

Salesperson

02/2025 - Current

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Identified customer needs by asking questions and advising on best solutions.

Developed and maintained relationships with new and existing clients to increase sales revenue.

Assisted customers in selecting appropriate products or services for their needs.

Department of Corrections San Luis,

Arizona

Correctional Officer

10/2021 - 02/2025

Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.

Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.

Conducted fire, safety and sanitation inspections.

De escalated situations involving Mentally unstable or inmate with behavioral issues.

Managed over 100 inmates due to short staffing.

Managed inmates who were mentally unstable to comply with directives. Escorted medical staff to the location of mentally unstable inmates to give their daily medication.

Cibola High School Yuma, AZ

High School Diploma

Summary

Skills

Experience

Education and Training

05/2021

CPR and First aid

De-escalation

Weapon Management

Defensive Tactics

English:

Professional

Spanish:

Professional

Fingerprint clearance

Training

Languages

Additional

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