Customer Service Project Management
Resume:
DH
OBJECTIVE
I am looking to begin my
career with an agency where
I can use my talents and skills
to grow and expand the
company. I want to succeed
in a stimulating and
challenging environment,
building the success
of the company while I
experience advancement
opportunities. I want to excel
in this field with hard work,
perseverance and dedication.
I want a highly rewarding
career where I can use my
skills and knowledge to
help the company and my
coworkers be successful. I am
seeking company where I
can use my experience
and education to help the
company meet and surpass
its goals.
DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
SUMMARY OF QUALIFICATIONS
A strong team builder and leader that enjoys the challenge of acquisitions and integrations
Strong managerial, interpersonal, communication, and computer skills
Excellent multi-tasking, organizational, and time-management skills
Ability to thrive in a demanding environment requiring a high degree of deadline-driven skills
Strong attention to detail and commitment to delivering quality results
Dedicated to the principle of continuous improvement
Diversity awareness and promotion of multicultural workplace harmony
Computer Skills: Microsoft Office Suite.
Oracle Peoplesoft Enterprise
Ability to plan, organize and coordinate work made up of administrative practices and complex organizational processes to include communication and project management.
Knowledgeable of current scheduling practices using a variety of computer software programs, including word processing, e- mail, Excel spreadsheets, Vista (including CPRS and VSE), and maintain tracking systems.
Advanced Knowledge of medical center correspondence procedures and the rules of grammar, spelling, punctuation, and required formats to properly review and prepare letters, memoranda, directives, and reports; and Ability to maintain security or confidentiality of records, equipment, or computer access.
DH DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
2
SKILLS
Strong interpersonal
skills
Organizational and
problem-solving
abilities
Ability to
communicate
effectively and
professionally
Excellent customer
service skills
Strong organizational
and time-
management skills
Ability to multitask a
nd perform well in str
essful situations
Exceptional Verbal &
written skills
50-60 WPM
Active Listener
Positive attitude
EXPERIENCE
UST HEALTH PROOF/ CUSTOMER SERVICE REPRESENTATIVE
/09/2024-01/2025 (40 HRS -FULL TIME REMOTE)
Verifying and updating demographic: and discussing basic eligibility and co-pays with patients
Expertise in Risk Adjustment, appeals and Grievances
Completing billing process
Customer service to members 45-50 calls daily (in home)
Processing claims
Research Claims
Handling special projects from the director
PACE HOME HEALTH CARE/ CAREGIVER/ 05/2021- 09/2024 (40 HRS -FULL TIME)
Scheduling, canceling and rescheduling appointments also confirm patient appointments.
Retrieving and updating patients’ demographics along with current insurance on the insurance buffer
Verifying and updating demographic: and discussing basic eligibility and co-pays with patients
Assisting other team members in identifying appointments are verified as checked out or no showed.
Handling special projects from the director
Compiled medical records reports and reviewed and updated patient charts.
Verified patients’ insurance coverage; and assist with completion of privacy forms.
DH DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
3
Received insurance co-pay payments and post amounts paid to patient accounts.
KIPP PUBLIC SCHOOLS/TEACHER AIDE /ASSISTANT TUTOR
/08/01/2017- 05/01/2021 (40 HRS WEEKLY-FULL TIME)
Provides support to the teacher to ensure a safe and stimulating educational environment
Assists the teacher in planning and preparation for daily activities
Aids instructional efforts of the teacher
Assists the teacher in preparing lesson outlines, plans and curriculum assigned areas.
provides support and assistance to individual students or small groups to help them better understand the content and help them to complete assignments.
PACE HOME HEALTH CARE/ MSA/CAREGIVER/ 11/01/2018-
04/01/2019 (40HRS/ PRN)
Scheduling, canceling and rescheduling appointments also confirm patient appointments
Retrieving and updating patients’ demographics along with current insurance on the insurance buffer
Verifying and updating demographic: and discussing basic eligibility and co-pays with patients
Assisting other team members in identifying appointments are verified as checked out or no showed
Handling special projects from the director
DH DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
4
Compiled medical records reports, and reviewed and updated patient charts
Verified patients’ insurance coverage; and assist with completion of privacy forms
Received insurance co-pay payments and post amounts paid to patient accounts
RIVERSIDE GENERAL HOSPITAL/ PATIENT SERVICE REP/ (40 HRS WEEKLY-FULL TIME) 11/01/2014-12/01/2016
Scheduled and confirmed patient appointments, follow-ups and physician referrals
Updated and verified patient demographics
Compiled medical records reports, and reviewed and updated patient charts
Verified patients’ insurance coverage; and assist with completion of privacy forms
Received insurance co-pay payments and post amounts paid to patient accounts
Maintained accurate and timely collections of balances to ensure a balanced deposit each day
Provided timely and accurate payment processing by processing accounts payable to patient accounts
Resolved system reports such as aged accounts receivable and unallocated payments report
DH DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
5
Processed credit and debits to the accounting system in support of the payables work
Knowledge of policies and procedures associated with organized care delivery within patient flow and assistant care administrator
Setting and following the appointment cycles, follow up appointments, and inpatient and outpatient referrals
Knowledge of medical terminology due to the critical language used by clinicians
PROFESSIONAL REFERENCES
Enorma Harper, BSN (Mentor)
Years Known---10 years
Casandra Minor (Previous Manager)
Years Known---10+ Years
Regina Ward (Previous Assistant Supervisor)
Years Known---10+ years
DH DESTINEE HUTCHINSON
HOUSTON, TX 77048
EMAIL: ************@*****.***
6
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