Data Entry Clerk

Janet L. Henry

*** ******* **. *** ****, OH ***** * 937-***-**** * **********@*****.***

Work Experience

Charter Communications- Contract Position thru Pinnacle Group Business/Systems Analyst III-Remote, January 2024 to current

• Monitor, analyze, and support Quota Management tools through use of logs and Sequel scripts.

• Provide support for maintenance and upgrades to the various tech tools.

• Troubleshoot tickets submitted by end users for Quota Management tools, communicating what results were found, and the fix. Coaching when needed.

• Assist in setting up test environments for new product development team to test.

• Utilize my end user experience to give input in team collaborations. Tractor Supply- Beavercreek, OH

Part-Time Cashier, June 2022 to current

• Temporary Team Lead for 3 months while Assistant Manager was on leave.

• Assist customers with finding products.

• Process transactions and take payments.

• Set up club accounts and enter credit card applications. Spectrum- Kettering, OH, 2015-2021

System Administrator (RSC Rep IV), 2015-2021

• Manage manpower and quota products used by the company- including PeakView products- AppointmentView, ForecastView and PTOView along with Field Services Management.

• Serve as POC for PeakView products used by our region for internal employees and PeakView representatives.

• Provide support and testing for maintenance and upgrades to the various tech tools.

• Process internal tickets for FSM and PeakView tools.

• Provide coaching and internal training on Quota Tools.

• Collaborated with Project Managers on various system changes.

• Instrumental in the launch of PTOView and AppointmentView in our division. Time Warner Cable- Kettering, OH, 2007-2015

Quota and Scheduling Calendar Coordinator, 2007-2015

• Managed quota for multiple management areas by loading, monitoring, and maintaining the quota calendars.

• Adjusted manpower to help attain productivity and days to schedule goals.

• Assisted dispatchers, CSRs, and routers with quota needs.

• Utilized and maintained PeakView tools for Quota.

• Manage tech schedules in Work Assure by completing WFM and PTO ticket tools.

• Performed testing in billing system for multiple projects and upgrades. Time Warner Cable- Kettering, OH, 2005-2007

Dispatch Supervisor, 2005-2007

• Managed 21 direct reports and assisted with another 18.

• Performed monthly evaluations, coordinated training, and issued annual reviews.

• Worked with leadership to develop objectives and goal for the team.

• Focused on keeping the day to day operations of the company in order and meeting set goals.

• Involved in the development of a quota calendar program used by the Dayton areas.

• During a major system crash, developed a plan of action to keep the daily operations moving forward until the billing system could be restored. Time Warner Cable- Kettering, OH

Dispatch Lead, 2004-2005, Dispatcher, 2002-2005

• Duties as a dispatcher involved routing, dispatching service, installation, and outage radios.

• Answered phone calls from technicians and call center reps.

• Took on additional duties as an “acting lead” until Aug 2004 when I was officially promoted.

• Lead duties involved monitoring the day to day operations of the department.

• Produced a daily game plan and compiling daily reports.

• Assumed supervisory duties in their absence.

• Relayed information to technicians, such as box activations, verifying no answers at the door, and reschedules.

• Provided support for customers who were scheduled for installation that day. Skills

• Strong problem-solving and troubleshooting skills with attention to details.

• Excellent in communication both verbal and written.

• Ability to stay focused, engaged and allocate time efficiently.

• Strong customer/client focus with ability to manage expectations appropriately.

• Ability to learn material quickly.

Special Awards

• Selected Department Top Performer – 1st Quarter 2014

• Nominated 3rd Quarter 2014 “MVP” Mission and Values Performance Award by my peers.

• Selected 2014 MVP Mission and Values Performance Winner.

• Awarded the 2018-2019 Distinction Award.

• Annual Appreciation Club winner for 2018 and 2019. Education

Wright State University- Dayton, OH (1992-1994)

• Courses towards Accounting Major.

Sinclair Community College- Dayton, OH, (1990-1992)

• Associates of Science- major in Business Administration. References

Andrew Delphia – coworker- 216-***-****

Zebulon Ramsour – coworker- 720-***-****

Mikey Howell – coworker- 614-***-****

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