Customer Service Front Desk
Resume:
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JASEENA H
CUSTOMER SERVICES
CONTACT
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P R OFESSIONAL S UMMARY
Dedicated and customer-focused Customer Service Representative with a proven track record of delivering exceptional support and ensuring customer satisfaction. Possessing strong communication and problem-solving skills, with the ability to handle high volumes of inquiries efficiently across various channels including phone, email, and in-person. Experienced in complaint resolution, CRM systems, and building positive relationships with clients. Committed to creating a seamless and friendly customer experience while supporting team goals and company values.
WORK E X P E R I E NCE
CUSTOMER SERVICE REPRESENTATIVE May 2021 – February 2023 QURANIC PARK, DUBAI MUNCIPALITY, PACT EMPLOYMENT SERVICES
- Provided prompt and effective assistance to customer inquiries via phone, email, and in-person interactions.
- Resolved customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
- Maintained accurate records of customer interactions, transactions, and feedback in CRM systems.
- Collaborated with internal departments to address and follow up on customer service requests.
- Processed orders, forms, applications, and requests with attention to detail and accuracy.
- Demonstrated strong product knowledge to guide customers in making informed decisions.
- Handled high-volume customer interactions while maintaining professionalism and a positive attitude.
- Identified opportunities for service improvement and provided feedback to management.
- Assisted in onboarding and training of new team members on customer service protocols.
MA IN ENGLISH LANGUAGE&
LITERATURE 2017 74%
- Kerala University
BA IN ENGLISH LANGUAGE &
LITERATURE 2015 84%
- Kerala University
PLUS TWO 2011 87%
- Kerala Board of Higher
Secondary Education
SSLC 2009 90% (Full A+)
- Kerala Board of Public
Examination
EDUCATION
COMPUTER PROFICIENCY
MS Office
Basic Operation
Internet & E- Mail
Contact:
Email:
**************@*****.***
Location:
Al Qusais, Dubai, UAE
K E Y S K I L L S
Communication Skills
Active Listening
Problem Solving
Conflict Resolution
Patience and Empathy
Multitasking
Time Management
Customer Relationship Management
(CRM)
Product Knowledge
Service Recovery
Complaint Handling
Professionalism
Interpersonal Skills
Data Entry Accuracy
Organizational Skills
Telephone Etiquette
ADDITIONAL QUALIFICATION
DIPLOMA IN MULTILINGUAL
COMPUTER APPLICATION (DCA)
2012 70%
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I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars. JASEENA H
LANGUAGES KNOWN
English
Malayalam
Hindi
Tamil
100 %
75%
100 %
50 %
Customer Satisfaction & Retention
Front Desk & Visitor Assistance
Complaint Resolution & Service
Recovery
Call Handling & Query Management
Cross-functional Team Support
CRM Software & Ticketing Systems
Handling Difficult Customers
Upselling & Customer Engagement
Service Quality Monitoring
Training & Mentoring New Staff
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D E C L A RATION
AREA OF EXPERTISE
ACHIEVEMENTS
Received an Appreciation Certificate
from Dubai Municipality – Quranic
Park, Dubai, in recognition of
outstanding performance as a
Collector.
Successfully completed a 21-days
residential training program in
Communicative English and Basic IT
Skills under the Additional Skill
Acquisition Programme (ASAP) at
Sanatana Dharma College,
Alappuzha, India.
PROBLEM-SOLVING – Quickly identifies issues and provides efficient, customer-focused solutions.
ADAPTABILITY – Adjusts easily to new processes, systems, and customer expectations.
TEAM-ORIENTED – Collaborates well with team members to enhance overall service quality.
ATTENTION TO DETAIL – Ensures accuracy in data entry, order processing, and customer follow-ups.
P E R SONAL S T R E NGTH
Gender : Female
Date of Birth : 04/11/1993
Nationality : Indian
Marital Status : Married
P E R SONAL D E T A I L S
P A S S P O R T D E T A I L S
Passport No. : U6628583
Date of Expiry : 20/01/2030
Place of Issue : Trivandrum
Visa Status : Spouse Visa
Visa Expiry Date : May 2027
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