Customer Service P

CIARA CUEVAS

ABOUT ME

My name is Ciara Cuevas. am a caring, ambitious, and hardworking

QO) 617-***-****

individual known for my reliability and strong organizational skills.

thrive in both fast-paced and high- or low-pressure environments, mm ***********@*****.***

consistently maintaining focus and efficiency. take pride in giving my

best effort in everything do and can always be counted on to follow ®

through with dedication and consistency.

EDUCATION

WORK EXPERIENCE

Lynn Classical highschool

2020-2024

e Lynn, Massachusetts

SKILLS

Communication

Teamwork

Independent working

Time management

Work ethic

¢ Emotional intelligence

¢ Problem- Solving

e Leadership

© CPR/AED Certification

e Writing skills

e Basic math

¢ Customer Service

e Bilingual

e

e

e

Driving

Organization skills

Computer skills

¢ Guest services

¢ Hospitality

¢ Guest relations

e Patient care

CERTIFICATIONS

CPR/AED Certification

2025-2027

Map Certification

2025-2027

Drivers license

May Institue May 2023-

. May2025

Direct Support/ Med

* Provided hands-on support to individuals with physical and developmental disabilities in daily living

activities (ADLs)

* Assisted with personal hygiene tasks, including toileting, bathing, grooming, and dressing

* Prepared nutritious meals according to dietary needs and individual preferences

* Performed light housekeeping duties such as laundry, cleaning, and maintaining a safe, organized

environment

* Followed individualized care plans to support physical and emotional well-being

* Monitored behavior and health status, taking vital signs and reporting concerns to supervisors or

healthcare providers

* Maintained accurate documentation, including progress notes, incident reports, and daily logs

* Attended regular training sessions in disability awareness, CPR/First Aid, and crisis intervention

techniques

* Advocated for individuals’ rights and promoted inclusion and participation in community activities

Maid Pro November 2023-

May2023

Professional cleaner

* Customer Relations: Friendly, professional, and responsive communication with clients to ensure satisfaction

* Communication: Strong verbal and written communication skills; able to follow directions and collaborate

effectively

* Deep Cleaning: Skilled in thorough cleaning of residential and commercial spaces

* Interior & Exterior Window Cleaning: Experience with detailed window care for homes and offices

* Room-Specific Cleaning:

© Bathrooms: Sanitizing surfaces, scrubbing tiles, and restocking supplies

© Kitchens: Degreasing, disinfecting, and organizing appliances and surfaces

© Bedrooms: Dusting, vacuuming, making beds, and organizing personal items

© Offices: Cleaning workspaces, sanitizing equipment, and maintaining a tidy environment

* Traveling: Willing and able to travel for work as needed, with reliable transportation

Cindy’s Pizza

Cashier/Assistant manager June 2022-

May 2023

Delivered food and carry-out orders promptly and accurately

Provided friendly, customer-focused service in a fast-paced environment

Handled cash, processed payments, and operated the register efficiently

Prepared food items according to company standards and safety guidelines

Took phone and online orders with accuracy and professionalism

Interacted with customers to ensure a positive experience and resolve concerns

Restocked merchandise and supplies to maintain inventory levels

Received and organized stock and bank deliveries

Maintained cleanliness and sanitation of work areas throughout shifts

Demonstrated strong money-handling skills and attention to detail

Contact this candidate