Office Manager Data Entry

Dione Farquharson

****************@*****.*** 302-***-**** Dover, DE 19904

Summary

Orderly and committed individual offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Skills

● Office administration

● Document management

● Procedure development

● Employee training

● Development of spreadsheets to ensure smoother

information processing

● Technology friendly and quick learner

● Skilled in Microsoft office products

● Communication skills

● Attention to detail

● Team collaboration

Experience

Thomas M Deladvitch State Farm Insurance Agency Dover, DE Office Manager

06/2018 - 08/2025

● Managed daily office operations to ensure smooth workflow and efficiency.

● Coordinated scheduling for client meetings and staff appointments effectively.

● Oversaw administrative tasks, including filing, data entry, and record keeping.

● Creation and implementation of daily office procedures

● Creation of training manuals and tools

● Training of new employees

● Sales of various lines of insurance

Dorey insurance Milford, DE

Licensed Insurance Agent

12/2013 - 03/2018

● Provided expert guidance on insurance products to clients.

● Conducted thorough needs assessments for individual and business insurance solutions.

● Developed and maintained strong relationships with clients to ensure satisfaction.

● Document customer interactions

● Handling of sensitive documents and submission to various insurance companies

● Quote and comparison of various insurance companies to establish best fit to suit the needs of clients

Tri-State Consumer Insurance Jericho, New York

Customer Service Representative

02/2003 - 09/2013

● Assisted customers with policy inquiries and claims processing.

● Resolved customer complaints through effective communication and problem-solving.

● Educated clients on insurance products and coverage options available.

● Processed necessary endorsements to insurance policies

● Sales of monoline auto insurance and monoline homeowners insurance Education and Training

East Meadow High School East Meadow, NY

06/1999

SUNY, Cortland Cortland, NY

Education

Nassau Community College Garden City, NY

Liberal Arts

Certifications

● Property and Casualty license in State of Delaware

● Life and health license in the state of Delaware

● Board of directors/secretary Choosejoy Foundation Activities and Honors

● Active member of the local music community

● member of the Delaware choral society

● Member of the Delaware choral society outreach performance group

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