Relationship Manager Customer Success

Jonathan R. Breger

** **** *** ******, *** **E, New York, NY 10028

315-***-**** ********.******@*****.***

Professional Summary

Customer-focused relationship manager skilled in onboarding, retention, and building trust through clear communication and hands-on leadership. Proven ability to simplify and drive adoption of emerging technologies, building lasting client success. Core Competencies

• Customer Success & Retention Strategy

• Client Onboarding & Enablement

• Relationship Building & Stakeholder Engagement

• Account Management & Growth

• Training & Customer Education (LMS & Non-LMS)

• Cross-Functional Team Leadership

• SaaS, VoIP, AI & Infrastructure Solutions

• Technical Project Coordination

Professional Experience

Hurricane Electric – Global Relationship Manager

New York, NY 06/2024 – Present

• Built a customer base of 400+ in just two months.

• Created tailored internet backbone and colocation solutions for diverse customer needs.

• Converted raw leads into opportunities, developing a strong sales funnel in under 90 days.

• Developed high-touch engagement strategies for clients with deal sizes ranging from

$100K to $1M+.

Cogent Communications – National Account Manager

New York, NY 11/2022 – 01/2024

• Prospected and onboarded over 100 new clients within the first two months.

• Delivered consultative virtual presentations, converting 70% of leads into customers.

• Maintained active engagement and follow-up to ensure smooth service transitions and lasting value.

Electric.ai – Customer Relationship Manager

New York, NY 04/2022 – 10/2022

• Increased customer satisfaction scores by 10% month-over-month.

• Led cloud migrations, VoIP transitions, and onboarding projects for SMB to enterprise clients.

• Conducted onboarding audits and delivered tailored recommendations to improve IT operations.

Insight Global (Cisco Systems) – Demonstration Engineer New York, NY 09/2021 – 03/2022

• Delivered live demos and use-case-driven presentations for Cisco WebEx solutions.

• Collaborated with account teams to streamline customer onboarding experiences.

• Redesigned Cisco NYC’s WebEx demo lab to improve customer training and engagement.

Charter Communications (Spectrum Business) – Account Executive New York, NY 09/2017 – 08/2021

• Secured new business customers while coordinating installation and service launch.

• Provided ongoing account management and technical guidance.

• Recognized for consistent quota achievement and excellent customer follow-up. Sales Partnerships Inc. (Amex Merchant Services) – Quality Assurance Representative New York, NY 08/2016 – 08/2017

• Educated merchants on the value of American Express, driving increased card usage.

• Exceeded customer outreach quotas while ensuring positive brand representation. ShoreGroup / Optanix – Pre-Sales Engineer

New York, NY 01/2012 – 07/2016

• Partnered with sales to guide enterprise clients through AI-powered SaaS platform integration.

• Delivered onboarding presentations and product walkthroughs that accelerated adoption.

• Exceeded quota for six consecutive quarters by aligning customer goals to solutions. Ayalogic – Founding Partner

Akron, OH 01/1999 – 12/2011

• Co-founded and scaled a VoIP startup with a focus on innovative product delivery.

• Led client training, onboarding, and support efforts alongside sales execution.

• Successfully raised early-stage funding and managed long-term customer relationships. North Coast Logic (Acquired by NEC America) – Partner Canton, OH 06/1987 – 12/1998

• Built and maintained a national customer base in enterprise software.

• Co-led a national training division and created onboarding programs for clients and internal teams.

• Managed client feedback loops to improve product experience and service quality. Education

Syracuse University

Bachelor of Science 1987

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