Help Desk Part-Time

Theodore Dubaniewicz

***** ******* ***** ****, ******, SD 57730

*******@*****.*** - 720-***-**** (cell) - 605-***-**** (land-line)

Authorized to work in the US for any employer

Work Experience

The Broker Group, Custer, SD – March 2025 – ON-GOING (part time) – insurance sales - 2025 Licensed Life and Health South Dakota - Recruit Business Partners - Reach out to prospective clients for personal pension plans, retirement enhancement strategies IUL FIA Child and Mortgage policies

TDUB Investments - Real Estate investing - Custer, SD, Aurora, CO - January 2015 – ON-GOING (Part time)

President-Nationwide support for troubled sellers and buyers, providing customized (non-bank) solutions. Microsoft Excel extraction of web data for potential clients and funding resources into tracking CRM

Family Dollar, Custer, SD – October 2024 – current (part-time) – cashier

CSR (United Healthcare) Concentrix.com – July 2024 – October 2024. Full time, work from home on company provided hardware. Take incoming phone calls from new and current customers, validate identities, gather account data, determine needed support. Medicare/Medicaid DSNP clients

Technical Advisor (Apple products) Conduent.com - October 2023 – July 2024. Full time, work from home on company provided hardware. Take incoming phone calls from current customers, validate identities, assuring customers of issue resolution, determining support details.

Dollar General, Custer, SD – Summer 2023 – Fall 2023 (part-time) – cashier

Do-It-Best Hardware, Custer, SD – Fall 2022 - Summer 2023 (part-time) – cashier

IT Specialist - Department of Veterans Affairs - Hot Springs, SD - Nov 2020 - Sep 2021

Dev-Sec-Ops help desk - management of IT assets (Desktops, laptops, monitors, printers), basic desktop (Service Now) support for local users and telework users. GS-2210-11-10

Internet Help Desk - Golden West Communications - Rapid City, SD - January 2017 - November 2020 Technician - Internet Help Desk - taking calls from consumers in 35 ISPs in 9 states to solve their Internet service issues. VMWare desktop to Golden West servers.

H&R Block - Jan 2019 to Apr 15, 2019 – part time - Tax prep 2018 Tax year - Registered Agent with IRS. Tax preparation, collection of payments, credit card authorizations, filing taxes electronically and manually.

IT Specialist - Department of Veterans Affairs - Denver, CO - September 1992 - December 2014 (22 years)

Software consultant, Contracting Officer (COTR), PBX Manager, Call Center Systems admin, Audio & VTC (Cisco) Manager, Help Desk Manager, Windows Server admin GS-2210-11-10

SW Engineer - HP / DEC - Tarrytown, NY - Sep 1983 – Sep 1992 Software consultant, Network consultant - Fortune 500 customers NYC

Telecom Manager / National Field Support - Toys-R-Us - Rochelle Park, NJ - March 1982 - March 1983 Corporate Headquarters

Volt Delta Resources (NYNEX Contractor) - NY, NY - Mar 1981 - Mar 1982 Consultant / Telecom Specialist

Engineering Technician - Digital Equipment Corporation DEC - Maynard, MA - September 1973 - March 1981

Engineering Tech for PDP-11 and Alpha computers. HW/SW Engineering on DEC minicomputers and PCs.

Computer Tech DEC - Westfield, MA - Sep 1970 - Sep 1973 Assemble, program and test DEC Minicomputers.

EDUCATION - ASET - Computers, Electronics, Engineering – UMass, Lowell, MA Jan 1975 - June 1981

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