Case Management Behavioral Health

Professional Summary

Social services professional with 16+ years of experience in behavioral health, case management, compliance, and training. Skilled in ABA therapy, client advocacy, vocational support, and office administration. Recognized for strong communication, cultural competence, and adaptability. Committed to empowering individuals and delivering high-quality services across educational, clinical, and community settings.

Core Skills

Behavioral health & ABA therapy (Discrete Trial, data collection)

Case management & Wraparound services

Client advocacy & crisis intervention

Staff training, onboarding & compliance audits

Office administration, billing & insurance processes

Strong written and verbal communication

Cultural competence & equity practices

Time management & problem-solving

Education & Certifications

Bachelor of Business Administration ( Strayer University -Expected 2027)

Associate of Arts, Social Work – Western Wyoming Community College (2017)

Registered Behavior Therapist (RBT), (2019–2024)

CPT Medical Billing Certification (2020)

CPR & First Aid Certified (Current)

CPI Certified (Current)

Professional Experience

Behavioral Technician Contact: Jessica Jimenez 213-***-****

Amergis Health Care Services – Los Angeles, CA Feb 2024 – Present

Support special education students in classrooms and community settings through one-on-one and group assistance.

Collect behavioral data, write supervision notes, and collaborate with interdisciplinary school teams.

Case Manager Contact: Manager: Marci Day 909-***-****

OPARC – Montclair, CA Jan 2023 – Dec 2023

Developed and monitored vocational plans for adults with disabilities.

Provided on-the-job training, employment support, and coached participants in workplace readiness.

Maintained records, facilitated team meetings, and evaluated progress.

Registered Behavioral Therapist Contact: Ben Smith 310-***-****

Breaking Barriers Institute LLC – San Bernardino / LA County, CA Mar 2022 – Dec 2022

Delivered in-home and school-based ABA therapy for youth.

Collected data, wrote weekly progress reports, and collaborated with supervisors, teachers, and parents to adjust care plans.

Registered Behavioral Therapist Contact: Emily Roberts 888-***-****

The Steppingstone Group – San Bernardino County, CA Apr 2021 – Feb 2022

Provided behavioral therapy services in school settings, including skill development and behavior reduction.

Communicated daily with teachers and parents; submitted progress reports.

Office Administrator Quality Assurance Manager Family Care Coordinator

Contact: Rolando Fuentes 307-***-****

Wraparound Solutions LLC – Evanston, WY Jan 2010 – Jul 2014, Jan 2019 – Feb 2021

Managed office operations, onboarding, and employee training.

Audited case files for compliance and accuracy.

Coordinated family care plans and provided case management support.

Compliance Officer Registered Behavioral Therapist Contact: Bard Dicky 307-***-****

Peck Behavioral Services – Jackson, WY Feb 2019 – Jul 2021

Conducted compliance audits, insurance billing, and policy development.

Delivered ABA therapy in-home and via telehealth; collected behavioral data.

Hired, trained, and supervised RBTs; maintained accurate documentation.

Independent Job Coach Contact: Marsha Krotz 307-***-****

Workforce Services – Evanston, WY Feb 2018 – Jul 2018

Assisted adults with disabilities in obtaining and maintaining employment.

Conducted resume support, mock interviews, and job search coaching.

Evaluated participant progress and coordinated with employers.

Receptionist Contact: Steve or Mandy 307-***-****

Evanston Parks and Recreation – Evanston, WY Nov 2017 – Jul 2018

Provided customer service, processed payments, and registered clients for programs.

Resource Specialist State Waiver & SOAR Case Manager Contact: Jen Haines 307-***-****

Cowboy Cares Home Health – Evanston, WY Jul 2016 – Oct 2017

Assisted clients in accessing housing, healthcare, and Social Security benefits.

Supported individuals with case management, resource referrals, and advocacy.

Assistant Director Family care coordinator Youth and family trainer and Respite provider

Bridges Wraparound and Children’s Mental Health Waiver - Evanston, WY January 2010 to July 2014

Supported individuals with case management, resource referrals, and advocacy.

Experience

Warehouse Associate Amazon, San Bernardino, CA Oct 2015 – Jun 2016

Detention Officer Uinta County Detention Center, Evanston, WY Mar 2015 – Jul 2015

Sales Associate Walmart, Evanston, WY Apr 2015 – Aug 2015

Respite Care Provider Bridges Habilitation Services & ARMS, Evanston, WY 2006–2009

Certified Nursing Assistant (CNA) Rocky Mountain Care, Evanston, WY Feb 2005 – Jan 2006

Crew Member / Sandwich Artist Subway, Evanston, WY May 2004 – Feb 2005

Shift Manager Round Table Pizza, Fontana, CA May 1999 – May 2004

References

School settings:

Maira Talamanted-classroom aid 626-***-****, Roxanna Arce-classroom aid 626-***-****,

Trisha Castaneda-Teacher 909-***-****

Wraparound Services:

Rolando Fuentes- Manager 307-***-****,

Suzette Morrill-Team Member 307-***-****, Diva Bermudez-Manager 307-***-****

ABA Services:

Bard Dicky-BCBA 307-***-****, Jessica Freeman-BCBA 307- 212-3284, Ben Smith-BCBA 310-***-****

Case Management:

Robin Whitmore-Mentor & Director 307-***-****, Marci Day- Director 909-***-****,

Jen Hanis – Social Services Director 307- 786-4357

Contact this candidate