Data Entry Housing Specialist
Resume:
AH
Ayesha Humphreys
Professional Summary
Dedicated housing specialist with a strong work ethic, eager to contribute to an organization and expand skills in clerical, administrative, and communication roles. Seeking opportunities to leverage experience and make a positive impact within a dynamic work environment. Committed to delivering high-quality service and fostering positive relationships with clients and colleagues. Excited to take on new challenges and grow professionally in the field of housing services.
Work History
Housing Preservation and Development (HPD) - Client Specialist New York, NY
12/2022 - Current
Home energy assistance program - Administrative Analyst New York, NY
06/2022 - 09/2022
Take client calls and provide accurate, satisfactory answers to their inquiries and concerns and relaying correspondence to the appropriate team.
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Review clients account in order to provide them with updates regarding their subsidy program as requested
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Assist landlords,regular tenant base,ehv,pbv and enhanced voucher holders face to face with inquiries and assign to the appropriate window
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Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
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perform administrative work in relation to records, files, invoices and reports including data entry and logging
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Assist Tenants with termination and appeals, payments and rent, provide housing resources, HQS inquiries,
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Moving inquiries, Correspondence with landlords and realtors, landlord packages and Hap contracts.
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Assist the Intake area process by sorting mail in applications, preparing outgoing application packages, and logging in incoming applications accurately in the HEAP system.
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*****@***.***
New York, NY 10019
Bold Profile
Skills
● Strong empathy
● Exceptional communication
● Client needs assessment
● Teamwork
● Problem-solving
● Attention to detail
● Multitasking
● Microsoft, excel, PowerPoint, word
● Excellent communication
● Active listening
● Adaptability
Education
01/2020
Grace Institute
New York, NY
Certification: Patient Administration
Awarded Certification in Patient
Administration
01/2018
City University of New York
New York, NY
Associates Degree: Applied Science
Awarded Associates Degree in Applied
Science
Department of Homeless Services - Community Associate New York, NY
06/2021 - 01/2022
New York-Presbyterian Hospital - Administrative Assistant New York, NY
02/2014 - 08/2018
Community First - Qualified Professional Assistant Raleigh, NC
01/2007 - 01/2013
Review clients' documents to ensure program guidelines are met, and research various HRA systems.
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Accurately enter the client's information into the HEAP database system and process the application.
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Assure the confidentiality of all records and applications for HEAP clients.
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Answer conference line phone calls to make appropriate referrals and answer inquiries about the HEAP program.
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Perform daily canvass observations throughout the five boroughs, information gathering, and assessments within subway stations and above-ground locations.
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● Perform low level engagements with homeless clients. Perform special community-based observations, data collections, and community assessment assignments on an as-needed basis.
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Participate in inter-agency engagements with potentially street- homeless clients.
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Log observations of apparent homeless individuals using handheld devices
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● Performed other related duties, as assigned.
● Coordinated meetings or conference calls, as needed.
● Recorded minutes at meetings and archived them accordingly.
● Created various types of documentation using Microsoft Office. Performed clerical duties such as photocopying, faxing, mail distribution, and filing.
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Answered phones in a timely manner, using good customer service skills and judgment.
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In charge of keeping inventory of all office supplies and placing replenishment orders as needed.
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Perform daily canvass observations throughout the five boroughs, information gathering, and assessments within subway stations and above-ground locations.
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● Perform low level engagements with homeless clients. Perform special community-based observations, data collections, and community assessment assignments on an as-needed basis.
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Participate in inter-agency engagements with potentially street- homeless clients.
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Log observations of apparent homeless individuals using handheld devices
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INTERNSHIP
● Project Stay, Health Educator
Conducted assessments and surveys to determine health education needs
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Facilitated health education events, workshops, conferences, and presentations
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Provided staff, community agencies, and organizations with access to health education resources.
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Documented activities, recording information, and maintaining databases, as well as overseeing health education program staff and volunteers
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