Customer Service Representative

CYNTHIA SANTOS

***** ***** ****** ***********, ** 92394 · 562-***-****

**************@*****.***

Well qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals. Skilled in coordinating documentation and handling payments

EXPERIENCE

05/2024-PRESENT

SCALE CLERK, AIM RECYCLING-COLTON, CA

*Customer service

*Handling paperwork from drivers

*Cash customers out for material dropped

*Answers phones

*Send cash reports to management

*Confirm cash box accuracy by the end of day

*Inspect materials brought in by drivers

*Trouble shooting system due to wrong information

*Train new employees

*Create BOLs for drivers

*Send out Daily Activity Report to management

*Update system as containers arrive and upload photos per container

*Create Sales Orders as needed to be able to create scale ticket

05/2022 – 05/2024

PRODUCTION AND SHIPPING COORDINATOR, Aleo lighting-santa fe springs, ca

*Reply to customer requests

*Scan and email shipment notifications

*Process UPS orders or LTL pickups

*Print BOL and labels

*Schedule pickups as needed

*Inventory confirmation

*Assist the accounting department with transactions

*Print pick slips/move orders for warehouse personnel to pull

*Create production orders per request

*Verify orders status

*Enter receivers

*Verify production orders are completed correctly in the system

*Help management on updating Daily PO and Delivery metric report

01/2007 – 02/2021

CUSTOMER SERVICE ASSOCIATE, great central transport-compton, ca

*Responded to customer requests for products, services and company information

*Answered constant flow of customer calls and emails

*Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

*Answered customer telephone calls promptly and in appropriate manner

*Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service

*Helped issue check needed and file documents

*Assisted with inventory issues

EDUCATION

OCTOBER 1997

ASSOCIATE OF SCIENCE: ELECTRICAL, ELECTRONICS ENGINEERING TECHNOLOGIES, itt technical institue-carson, ca

SKILLS

Account management

Self-direction

Computer proficient

Multi-line phone talent

Receiving support

Record keeping strengths

Report preparation

Route dispatch

Shipping procedures understanding

Staff education and training

Data entry

Bilingual Spanish and English

Routing ability per account

Office equipment

Shipping and Receiving understanding

Organizational strengths

Project management abilities

Clerical support

Contact this candidate