Customer Service Case Management

Marvin E. Bullard

**** ********* **** ****

Germantown, TN 38138

901-***-**** cell * ********@******.***

Summary of Qualifications

Professional with over 20 years’ experience as an Automotive Adjuster. Extensive experience in damage assessment, fraud investigation and claims settlement. Excellent writing and analytical skills; exceptional time management and organizational skills.

Professional Experience

Abra/Caliber 2013-Present

Customer Service Manager/Damage Appraiser

• Assess and appraise vehicles

• Oversee customer service; facilitate customer relations

• Coordinate processes with insurance companies and adjustors, clients, rental vendors, part vendors

Brewer’s Body Shop 2012-2013

Adjuster

• Assess damage; write estimates; case management

• Marketing

• Ordering

Farmers Insurance Company 2001 – 2011

Senior ADP Claims Representative

• Completed more than 12,000 claims over 10 plus years.

• Assess damage; negotiate settlements; Case management

• Coordinate between Policy Holder, Body Shops, Insurance Agents and Rental Car Companies

• Identify and investigate fraudulent claims

• Achieved Superior Service Award

• APD Certified

• Total Loss Specialist

Cooperative Marketing Concepts 1994 – 2001

Sales/Communication Developer

• Responsible for all aspects of Call Management Center

• Conceptualize, design, and execute training/incentive programs for educational and sales

training seminars for client accounts

• Top sales and lead producer with consistently high conversion ratio.

Education

Memphis State University Bachelor of Science in Business Administration 1993

Frayser Assembly Christian School General Diploma 1984

training

Extensive training in auto insurance technology, TN State regulations, policy training, OEM certification, various Auto Damages classes and internal training courses.

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