Customer Service Ramp Agent

Mary Cortina

Bilingual,dedicated customer service oriented

Glendale, AZ 85303

************@*****.***

+1-480-***-****

Professional Summary

Dedicated ramp agent with 3+ years of experience in the aviation industry, skilled in cargo handling and compliance with Federal Aviation Administration regulations. Proven ability to work efficiently in fast- paced environments while ensuring safety and operational standards. Bilingual in Spanish, Seeking to leverage organizational and customer service skills in a driver event organizer role. Authorized to work in the US for any employer

Work Experience

Ramp Agent

WFS Worldwide Freight Services-Phoenix, AZ

September 2020 to March 2024

Load and unload Aircraft of cargo,bags and mail. Position containers,sort mail from conveyor belt,perform required work duties in an Aircraft environment. Perform all work activities in accordance with policies,laws and regulations including Federal Aviation Administration regulations. swept Warehouse and dusted,hand out mandatory Badges to staff members in order to get out in floor to work. Clerk Typist

DES Family Assistance Administration-Peoria, AZ

March 2012 to August 2020

Screen and scheduled welfare applications for AFDC,Snap and AHCCCS apointment according to financial hardship,assist eligibility interviewer w spanish speaking only clients, pass out mail, fill in for switchboard operator

Education

Certificate Medical Eligibility Interviewer in Business/Medical Rio Salado College-Phoenix, AZ

March 1985 to July 1986

High school diploma or GED

Skills

• Microsoft Office

• Computer skills

• Spanish

• Organizational skills

• Call center

• Bilingual

• Working with people with disabilities

• English (10+ years)

• Communication skills

• Information security

• Driving

Certifications and Licenses

Driver's License

current Arizona issued Drivers License

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