Information Technology Service Representative

ISMAIL EMHAMED

Maryland, USA +1-301-***-**** *************@*****.*** in/ismail-emhamed

EDUCATION

Bachelor’s Degree in Information Technology and Network Engineering (State-Certified Engineer) The Moroccan School of Engineering Sciences (EMSI) — Morocco

• Specialization: IT Methods Applied to Corporate Management

• GPA: 3.82

• Graduated: 2023

AWARDS & RECOGNITION:

Top Finisher, Inter-University 5K Race – Casablanca, 2022 Participant, Casablanca City Fun Run – 2022

WORK EXPERIENCE

Customer Service Representative/Merchandiser Wheaton, MD Macy’s

Part-Time (8–30 hrs/week) October 2024 – Present

• Helped 50+ customers weekly with questions, returns, and account issues

• Updated store signs and schedules, and helped with monthly promotions and events

• Submitted and tracked maintenance requests to keep the store running smoothly

• Set up tech and displays for events, solving small issues during store activities

• Supported smoother checkout and sign-up processes by promoting store apps and tools

• Kept accurate records for sales, returns, and customer orders

• Helped with daily store tasks like stocking, organizing, and assisting team members Software Engineer Casablanca, Morocco

STARTUP

Full-Time (40 hrs/week) August 2023 – July 2024

• Built and maintained a football news website using React, Node.js, and Tailwind CSS

• Made sure the platform was fast and could handle 100+ new articles each week

• Helped with design and system decisions to keep the site easy to use and well-organized

• Improved site speed by 25%, helping boost user engagement on phones and computers

• Worked in an Agile team, handling coding tasks, fixing bugs, and releasing updates on time Project Rabat, Morocco

Grp. ALGO Consulting

Full-Time (Intern Hired) January 2023 – August 2023

• Helped rebuild a government site for Morocco’s Fisheries Office using React, Redux, and TypeScript

• Worked with the backend team to connect APIs and make sure everything functioned smoothly

• Focused on front-end parts like layout, navigation, and state management

• Made the code cleaner and more efficient using Webpack and other tools

• Took part in daily team meetings, planning, and code reviews

• Performed well enough during the internship to be offered a full-time role SKILLS AND INTERESTS

• Technical Skills:Languages & Web: Python, JavaScript, C/C++, PHP, HTML, CSS, TypeScript Frameworks/Tools: React, Node.js, Redux, Tailwind, Git, Docker, APIs Databases: MySQL, SQL Server, PL/SQL BI & Platforms: Power BI, Tableau, Salesforce, SharePoint Systems: Linux, Windows Other Tools: Excel, MS Office

• IT & Admin Support: Tech troubleshooting (remote/ticketing) System setup & maintenance User & app support Tracking assets & creating reports Writing guides & documentation

• Project Work: Agile, Scrum, Waterfall Sprint planning, user stories, UML Teamwork & process improvement

• Soft Skills: Problem-solving, time management Team player, good communication Adaptable, takes initiative

• Languages: English – Fluent French – Fluent Arabic (Darija & MSA) – Fluent

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