I have a vast array of expertise in retail sales of cell phones, to the IT field as far as troubleshooting, networking and sales. I enjoy helping customers with technology; it is my passion to help people come out of their comfort zones and embrace the fast-changing pace of technology. I am currently employed in data collection for Insight Global driving for Apple Maps.

Expertise

I have done all aspects of work in the IT field, such as installing parts, troubleshooting issues with computers, printers and other hardware, removing malware & viruses, and network setup and communication issues. I also have helped customers in the retail field with small electronics setup and troubleshooting for smartphones, tablets, laptops, and digital cameras. Experience

Express Services 08/2025

Temporary work services for local businesses

TaskUs 08/2024 - 07/2025

Assist users with learning how to use hardware and software, while moderating the community.

Advantage Solutions 09/2022 - 07/2024

Demolition and installation of steel beams, merchandise set to planogram.

M&L Pools 12/2021 - 08/2022

TomTom 7/2020 – 11/2021

Driver – Contract Full-time

To drive a route assignment, while operating equipment to assist in collection of digital mapping data.

Transcom 03/2021 - 06/2021

AppleCare Advisor

Teleperformance 02/2020 - 03/2021

AppleCare Advisor

TomTom 7/2019 – 01/2020

Driver – Contract Full-time

To drive a route assignment, while operating equipment to assist in collection of digital mapping data.

Tech Mahindra 3/2019 – 7/2019

Driver – Contract Full-time

To drive a route assignment, while operating equipment to assist in the Apple Maps project.

Mobilelink Cricket 12/2018 – 03/2019

Manager – Full-time

Manage team to assist customers and drive sales.

Insight Global 3/2017 – 11/2018

Driver – Contract Full-time

To drive a route assignment, while operating equipment to assist in the Apple Maps project.

InStore Group 7/2016 - 2/2017

Merchandiser – Contract Part-time

Assist stores by setting up promotional displays, coupon placement, or new product placements.

BDS 11/2016 – 1/2016

Garmin Sales Rep – Seasonal Part-time

Assist Best Buy employees with in-store sales for Garmin smartwatches and GPS automotive units.

GES 9/2016 – 12/2016

IT Retail Technician – Contract Full-time

Troubleshoot issue with terminal payment systems. Repair/Replace receipt printers, hand scanners, scales, or other parts for Walmart, Sams’s Club, and Family Dollar stores.

KForce 7/2016 – 8/2016

Deployment Technician – Contract Full-time

Setup new pc units for client. Transfer all employer user data from older pc to new, and install printers.

Express Employment 6/2016 – 7/2016

Temporary job assignments.

Worked for Greater McAllen Association of Realtors with moving to a new location, and office duties.

TeleTech Call Center 3/2016 – 6/2016

Customer Support Rep – Full-time

Assist Bank of America customers with account issues. MarketSource 12/2015 – 1/2016

Target Mobile – Seasonal Part-time

Assist guests in activations for cellphone purchases, and device setup. Teach guests how to use devices, and troubleshoot any issues. Best Buy 3/2015 – 10/2015

Project Team Specialist – Full-time Contract

Build, relocate, or disassemble fixtures, and place product according to planogram. Troubleshoot electronics issues.

Stripes Convenience Stores 1/2015 – 3/2015

Over Night Cashier – Part-time

Assisted customers in purchases, and clean the store. Samsung Lead 4/2013 – 12/2014

Sales Lead

Train Best Buy employees on device features

Assist customers to in purchases, and how to use devices. Assisted with any questions on usage and troubleshooting by email, chat, our

Busted Systems 3/2007 – 2014

Computer Technician

Created my own company.

Responsible for the repairs or troubleshooting issues on desktops, laptops, printers, and networks for commercial and residential customers. Allstar Office Solutions 2007-2014

Computer Technician

Responsible for the repairs or troubleshooting issues on desktops, laptops, printers, and networks for commercial and residential customers.

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