Customer Service Assistant Manager

OBJECTIVE

I am a motivated individual seeking a position where I can employ great people

skills, positive

attitude and a talent for resolving problems while maintaining fluid operations. MARGARET GILDER

[1416 Wagonwheel Irving Texas 75061] ● [214-***-****] [*****.*********@*****.***] Margaret Gilder

1416 WagonWheel Court Irving, Texas 75061● 214-***-**** *****.*********@*****.*** EXPERIENCE

2017 - 2019 Dollar Tree Irving, Texas

Assistant Manager

• Monitor sales levels to determine product volume adjustments, replenishments And allocations

• Identified and documented sales opportunities through networking internet Research and cold calling

• Provided Trademark Customer Service to both DIY/Retail and wholesale customer

• Executed local consumer marketing programs to increase foot traffic and build sales

• Ensured compliance with safety and loss prevention policies 2014 - 2017 KEMG Health Services Arlington, Texas

Certified Nurse’s Assistant

• Feed, bathe and dress patients

• Take patient vital signs

• Serve meals, make beds and keep rooms clean

• Set up medical equipment and assist with some medical procedures

• Answer calls for help and observe changes in a patient's condition or behavior

• Appointment set-up and coordination

2010 - Current Dental Health Programs Dallas, Texas Dental Assistant

• Assist Doctor in operatory: crown and bridge, extractions (simple and surgical), root canal therapy, fillings (amalgam and resin)

• Specialized in High Risk Patients

• Take, develop, mount X-rays.

• Impressions: partial and full prosthetic appliances, at home bleaching, snore guard appliance, study models. Pour models.

• Schedule Pre and Post treatment patient counseling

• Order Dental and Lab supplies/Inventory control

• Maintain an OSHA compliant, healthy working environment

• Maintain Patient database and billing

• In charge of office inventory

2009 - 2010 Collection Company of America Dallas, Texas Customer Service Representative

• Collections on Consumer accounts from 5 to 90 days

• Payments posting

• Payment adjustments

2007-2008 United Parcel Services Coppell, Texas

Billing & Contract Specialist

• Charge entry

2

• Payments posting

• Payment adjustments

• Client statement preparation

• Coding diagnosis

• Electronic and Manual billing

2005-2007 Magnolia Park Dental Coppell, Texas

Dental Assistant/Office Manager

• Assist Doctor in operatory: crown and bridge, extractions (simple and surgical), root canal therapy, fillings (amalgam and resin)

• Take, develop, mount X-rays.

• Impressions: partial and full prosthetic appliances, at home bleaching, snore guard appliance, study models. Pour models.

• Pre and Post treatment patient counseling

• Order Dental and Lab supplies

• Maintain an OSHA compliant, healthy working environment

• Maintain Patient database and billing

• In charge of office inventory

SKILLS

• Microsoft Applications – MS Word, Excel, Power point,

• Great Plains (Acct)

• CODA

• Oracle

• VantiveAccounts payable/Accounts receivable

3

• Internet Websites, Multi-lined phone systems

4

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