Customer Service Community Health
Resume:
Christine
Ditmar
CHES, ALMI
Akron, OH 44333
********@***.***
LinkedIn.com/in/ChristineDitmar
HIGHLIGHTS Driving sales through relationship building and education Dual training in health promotion and the insurance industry WORK
HISTORY
MEMBER DEVELOPMENT SPECIALIST, MAY 2019-PRESENT
American Mutual Life Association, Cleveland, OH
• New life insurance and annuity sales and customer service
• Increasing premiums on deposit
• Adding new member benefits with remote events
• Multi-touch communication strategies with members
• Initiating use of SAP activity notes, campaigns, and opportunities for seamless cross-team efforts
• Coordinating charitable activities in line with our Fraternal duties
• Identifying networking opportunities in the community MEDICARE CONTRACTING, JAN 2019 – APRIL 2019
Medicare Advisors of Ohio, Medina, OH
• Life & Health Insurance Licensing
• AHIP Certification
• Contracting with a number of national carriers to represent their product
ACCOUNT EXECUTIVE, MAY 2007-NOV 2018
InfoCision Management Corporation, Akron, OH
• Managing direct marketing services to a book of accounts worth $2.5 million annual sales
• Evaluating clients’ needs and recommending appropriate services
• Writing and testing messaging to drive response and conversion rates for clients
• Training call center agents to clients’ specific needs
• Managing programs to timelines and budgets
• Synthesizing data to evaluate and present results COMMUNITY HEALTH COORDINATOR, MAY 2005-MAY 2007
Kaiser Permanente Foundation Health Plan of Ohio, Cleveland, OH
• Managing staffing and supplies for health screenings at more than 75 events
• Coordinating lunch and learn lectures for KP staff
• Promoting KP’s visibility in the community by participating in coalitions
• Obtaining a mayoral proclamation for TV-Turnoff Week 2006 HELP ME GROW INTERN, JAN 2004-APR 2004
Stark County Center for Families and Children
• Visiting childcare centers to promote use of Help Me Grow
• Designing a quarterly newsletter for Help Me Grow in Stark County EDUCATION OHIO INSURANCE LICENSE 1226571, 2019
• Annuity certification
• AHIP certification 2019 and 2020
• Licensed renewed 2021, 2023, and 2025 through continuing education ASSOCIATE LIFE MANAGEMENT INSTITUTE, 2021
• Working toward Fellow Life Management Institute
• Studies in all aspects of the insurance industry: Product development, underwriting, pricing, risk management, customer service, and more
• loma.org/en/professional-development
BACHELOR OF ARTS MALONE UNIVERSITY, 2005
• Summa cum Laude
• Major in Communication Arts
• Minor in Community Health Education
CHES #13207, 2016
• National Commission on Health Education Credentialing: nchec.org
• Ongoing self-study to renew with topics including: o Chronic disease management
o Nutrition
o Stress management
o Health literacy
o Vaccinations
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