Information Technology Customer Service
Resume:
C. Frederic Childs
Contact
Owings Mills, Maryland 21117
*****************@*****.***
www.linkedin.com/in/c-frederic-childs-57bb7a61
Objective
Highly motivated and experienced IT technician/engineer; seeking a permanent position with employee focused goal, to contribute to the growth of the company/organization in which I’m affiliated with.
Education
BJ’s Certified Tire Installer 08/2024
TPMS sensor training 10/2024
Certificates of completion/achievement Security Awareness Training 03/2024
Anne Arundel Community College
Glen Burnie, MD-07/2015
Tesst College of Technology
Beltsville, MD-05/1990
Central High School
Capitol Heights, MD-05/1987
Equipment
(BJ’s Certified) Coats 70X-EF-3 & 7065EX Rim Clamp machines
Coats 3D 1500 & V200 Tire balancer, Rotary vehicle lift machines, Tire flat repair equipment, Torque wrench
Propane canister refill machine
Experience
Jul. / 2025 – Sept. /2025
IT Computer Technician Cogent InfoTech (Short term contract)
Clean, repair and prep of Acer Google Chrome book laptops (models: 722/723/752) for Howard County Public School System.
Q/C & Q/A verification of laptops to be distributed to HCPSS working with HCPSS team.
Update laptops to current HCPSS O/S standards for school year
Work with team to organize incoming laptops to prep for upcoming school year.
Other duties as assigned.
Nov. / 2024 – June / 2025
IT Field Engineer Hemmersbach USA, LLC
Service various IT calls via FMA ticketing system through Hemmersbach, LLC
Travel to various local, state and federal/military facility/business and/or residences within the Maryland and Washington, DC area. (within designated region) to service IT issues.
Repair of various laptops/desktop/printers/PoS systems (HP, Lenovo,).
Detailed reports of completed calls in Hemmersbachs’ FMA ticketing system.
Maintain rigorous track of parts to be or have to be return to vendor (HP/Lenovo)
Aug / 2024 – Present
Tire Technician/Sales/Installation BJ’s Wholesale Club
Assist customer with choosing, purchasing, installation and/or repair of their tires of their vehicle as assuring of a great purchasing experience.
Assist customers with refilling and purchasing of propane.
Installation of tires on patrons’ vehicles via appointment and/or walk-ins.
Greet and welcome customer for an enjoyable BJ’s experience.
Daily organizing and clean-up of tire shop bay.
Closing of shop, finalization of cash register.
Opening and/or closing of store.
Assist customer with checking and/or filling OEM specs of air pressure on their vehicles.
May / 2024 – Aug. / 2024
Lot Attendant-Monitor\Valet Metropolitan Health Care Services
Monitored, observed and assist shuttled employees (if necessary) of Ascension St. Agnes hospital parking lot.
To be a deterrent from trespasser/thieves from vandalizing and/or other mischievous acts while cars are parked from early afternoon till all staff have departed for the day.
Filled out of daily maintenance vehicle reports, and/or let management know of any/all oversights.
Assisted when/where needed at other sites in the capacity of valet service.
Mar. / 2024 – April/ 2024 (Short term contract)
IT Technician Calance
Imaged of new laptops (X1 ThinkPad), for end-users working in house and/or remotely (Gibson-Dunn firm)
Configured of new docking stations for newly acquired equipment.
Replaced/maintained printer supplies throughout various departments and/or floors of firm.
Configuration of new docking equipment for the firm’s upgrading project.
June / 2022 – April/ 2023 {Part-time)
Car Lot Attendant/Shuttle Driver Antwerpen Hyundai of Catonsville (Part-time)
Greeted customers for service to their vehicles and direct to service department and take their vehicle to lot for service
Assisted customers with installation of state hard plates to their vehicles.
Assisted car sales (i.e.: putting gas into sold vehicles, dealer exchanges’ taken one vehicle to another dealership and bring another one back)
Retrieved of customer’s cars and removal of protective accessories
Shuttled of customers who need it and/or pick them up when their vehicle has been repaired and/or completion of service.
Other duties as assigned.
Skills
Leadership - Team lead on various IT projects for different companies/firms nd organizations in the IT industry.
Trust worthiness – Key holder for opening and/or closing of the BJ’s Tire Center (Westminster, MD)
Take charge/can do attitude (when needed).
Quality assurance and control
Team player, independent worker, and Paradigm thinker
Will go the extra mile to accomplish task/goals.
Asset/equipment inventory management
Contact this candidate