Medical Records Human Resources

TRUDY S. BASHARA

***** ******* ***., *****, ** 50325

515-***-**** *****@***.***

QUALIFICATIONS

Highly organized, innovative Professional, adept in all phases of medical office administration, including finance and budget, human resources and clinical operations. Accomplished trainer for both clerical and clinical staff, with professional experience in all positions in a medical office. Skilled communicator, easily interacting with patients, staff, physicians, attorneys, insurance company representatives and regulatory agencies. Fluent in English, German and French, conversant in Italian. Technically proficient in MS Word, Quicken and Excel.

CAREER ACCOMPLISHMENTS

West Des Moines Orthopaedic Surgeons, PC

Reduced overhead from 70% to 20% as a result of the implementation of cost savings initiatives for employees; maintained this level throughout the past 20 years.

Enhanced employee participation in cost reduction through the institution of pension and profit sharing with bonuses realized from increased profits.

Trained clerical and clinical staff largely through vast professional knowledge gained by primary experience.

Iowa Methodist Health System

Transformed system from financially distressed to profitable through overhaul of accounting system.

Improved efficiency and morale on all levels with redesign of physical plant.

Increased productivity with proper re-training, drawing from practical experience.

Brigham Young University College of Nursing

Developed module requiring nursing students to gain firsthand experience as an individual with a disability; later incorporated as required curriculum by the college.

PROFESSIONAL EXPERIENCE

MERCY CLINICS CHI URBANDALE-AURORA CLINIC 2012-2013 2012-2013

Administrative Assistant

Served as Patient Advocate; Insurance denials for correction and re-filing;

Maintain Inventory supplies; Answer Phones, retrieving medical records;

Assist Physicians with Work schedules;

Misc. office duties, verifying authorizations, updating demographics;

WEST DES MOINES ORTHOPAEDIC SURGEONS, PC, West Des Moines, Iowa 1979-2010

Office Administrator, Office Nurse

Built culture of continuous improvement and staff buy-in by encouraging input on practice operation.

Maintained current standard of care and knowledge base by attending workshops and updating staff.

Assured compliance with requirements mandated by HIPPA, OSHA and updated insurance guidelines.

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. Spearheaded development of improved marketing strategies, making recommendations to surgeon.

Performed in all clinical roles including procedure scheduling, surgical assistance, patient education and follow-up care.

Coordinated all components of Workers Compensation referrals including scheduling of attorney-physician conferences and court itineraries.

Participated in Workers Compensation case evaluation through review and summarization of medical records, consultation with attorneys and surgeons, involvement in examinations and compilation of reports.

Designed and maintained website, incorporating patient feedback and interests.

Authored and implemented new office policies.

IOWA METHODIST HEALTH SYSTEM, Des Moines and Winterset, Iowa

Outpatient Outreach Clinic Administrator

Reduced accounts in collections from 85% to less than 10% by implementing proper insurance coding, billing, aging of accounts and subsequent collection.

Advanced level of clinical care by requiring CPR or ACLS as certification as appropriate for all professional staff.

Facilitated staff interaction by inaugurating a human resources system, establishing regular meetings.

Streamlined work flow through conversion to computerized operations.

Hired staff and negotiated physician contracts.

Additional hospital experience in front office admissions procedures; billing, coding and collections; personnel training in implementation of and compliance with Medicare and Title XIX programs.

EDUCATION

DES MOINES UNIVERSITY, Des Moines, Iowa

Physician Assistant Program

Academic Training,

BRIGHAM YOUNG UNIVERSITY, Provo, Utah

College of Nursing

Academic Coursework,

UNIVERSITY OF NOTRE DAME, Liege, Belgium

School of Business and Management

Associate of Science in Business Administration/Accounting,

School of Arts and Humanities

Associate of Science in Languages,

CERTIFICATIONS

AMERICAN SOCIETY OF ORTHOPEDIC PROFESSIONALS

Registered Orthopedic Technologist,

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AMERICAN HEART ASSOCIATION

Advanced Cardiac Life Support

MEDICAL MANAGEMENT INSTITUTE

Coding for Optimal Reimbursement Program

CHI NECARE

AEHR Training Catholic Health Network

AMERICAN HEART ASSOCIATION

Professional Basic Life Support Recertification 2012

CHI

Billing Basics; Accounts Receivables;

Radiation, Lab Injection coding; Medicare Billing

PROFESSIONAL AFFILIATION

Member, American Society of Orthopedic Professionals

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