Customer Service Representative
Resume:
Stacey Pousson
***********@*******.***
Summary
Dedicated employee known for punctuality, pursuing employment options where good customers services and positive attitude will make difference.
Organized and dependable candidate, can multitask willingness to take on added responsibility to meet team goals.
Offer strong administrative relationship- building and problem- solving abilities.
Experience:
September 2021 – Current
James City County- Williamsburg School
School bus driver
Transported students to school in a timely manner, while keeping assigned route schedule. Maintained order and discipline on the bus to prevent accidents or injuries. Operated motorized ramp and lift to assist special needs students. Ensured compliance with state and federal transportation regulations,Assisted passengers in evacuation of bus in case of emergency.
February 2019 – August 2021
John Hancock Insurance Services- Williamsburg, VA
Customer Service Representative
Answered customer inquiries Via phone, email, and chat.
Provided excellent customer service to resolve customer complaints in a timely manner.
Engaged in conversation with customer to understand needs, resolve issues and answer product questions. Answered inbound calls, chats and emails to facilitate customer
services. Used approved scripts to de-escalate angry customers during telephone interactions. Asked probing questions to determine service needed and accurately input information into electronic system. Performed administrative tasks such as filling paperwork, updating databases and generation reports. Developed positive relationships with the customers through friendly interactions.
Kaiser Permanente – Oakland CA
Medical claims and billing
A certified medical billing, specializing in data analysis, electronic heath records and medical terminology. Ensure accurate and timely submission of claims to providers. Resolved complex billing issue with providers, followed up in timely manner. Assisted patient with billing inquires and payment plans
Education and Training
U.S Career Institute 2025- current
Medical Coding and Billing
Santa Rosa Junior Collage, Santa Rosa CA
Medical Billings 2002
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