Customer Service Satisfaction

U YUVASRI

*** ************* ******* **** ***** *

ERODE-638009

MOBILE : 638*******

EMAIL : **********@*****.***

OBJECTIVE

• To obtain challenging and responsible position in an organization wherein I contribute to the successful growth using my abilities and knowledge W ORK EX PE RIEN C E

DCB BANK LIMITED Customer service

manager (ASSISTANT

MANAGER-II)

02 MAY 2024 – currently

working

Responsibilities

• They are responsible for ensuring high level of customer satisfaction.

• Resolving escalated customer issues and implementing strategies to improve customer service process.

• They make sure customer delight is always a top priority. ICICI BANK LIMITED SALES

OFFICER(ASSISTANT

MANAGER-II)

25 Aug 2021 – 14 Oct 2022

Responsibilities

• Primary role of a sales officer would be acquisition of customer for CASA

• To acquire Saving and current accounts for Resident/Non-Resident Indians.

• Responsible for conducting field visits

• Maintain a good relationship with new and existing customers. STANDARD CHARTERED

BANK LIMITED

Assistant ITO – Retail

liabilities

JAN 2018 – AUG 2018

Responsibilities

• Update secure Banking system and maintain confidentiality of data.

• They have to maintain accurate monthly basis volume of MIS Report.

• Interact and network professionally at every level of management and vendors. Coral Rewinding India

PVT LTD

Technical Staff August 2014 – June 2016

Responsibilities

• Inspecting windings for failures and physical damage and performing full electrical testing

• Winding failure analysis along with full electrical testing

• Insulating Connections and performing full electrical testing of new winding

• Reading connection diagrams and properly connecting or changing connections

• Completing job on times and materials

• Working on high priority or rush jobs

EDUCATION PROFILE

Degree/

Examination

Year of

Passing

School/Institute Board/University

Percentage/

Grade

B.E

(Electronics &

Communication

Engineering)

2014

NANDHA

ENGINEERING

COLLEGE

Anna University

7.15

Post-Graduation

Diploma in

Banking

2016

National Institute of

Information

Technology

IFBI

7.20

SKILLS

• Banking, finance and selling skills

• Experience in eBBS, eOps, RLS and RFES software application system

• Certified Course Completed in C and C++ Programme at College Level

• Knowledge in MAT LAB at College level

• Experience in MS office with a focus on Excel, word and Power point STRENGTH

• Easily Communicate both orally and in writing. Employ active listening and mediation skills to identify requirements and build consensus.

Willingly assumes leadership of team projects, promoting collective success through open dialogue, goal setting, informed decision-making and providing constructive criticism. ACADEMIC ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES

• Won First price in Quiz competition at College departmental function

• Educational District level player in both Long jump and 100mts race

• Throwball Zonal level player in school competition PE R SO NA L DET AI LS

• Father’s Name : Udraj K

• Mother’s Name : Geetha U

• Date of Birth : 23rd September 1993.

• Marital Status : Married.

• Linguistic Proficiency : Tamil & English

• Passport no : M2744061

• Date of Issue : 09/10/2014

• Date of Expiry : 08/10/2024

DECLARATION

I hereby declare that the aforesaid information is true to the best of my knowledge and belief. Yuvasri U

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