QA Tester

Geeta Chand

Ashburn, VA 703-***-**** *********@*****.*** https://www.linkedin.com/in/geeta-chand-666227156/

Quality Assurance Analyst & Business Analyst

Quality Assurance Testing Requirements Analysis Agile Methodologies

Technology, Knowledge, & Skills

Expert knowledge of Manual Operations, Software, and Web Testing of Client Server and

Web-based Applications with a basic knowledge of Automated Testing.

Testing Tools & Techniques: ServiceNow Azure Cucumber IBM Rational Tools Java JCL JMeter LoadRunner Test Cases & Scripts SQL Queries Selenium Web Driver TSO Maven Wave Plug Ins

Project Management & Databases: Agile Jira SalesForce Oracle Waterfall

Other: Mainframe Applications MS Office (Word, Excel, PowerPoint) SharePoint

Teradata Web & AWS Multi Cloud Based Apps DevOps

Professional Highlights

QA Tester

Netimpact strategies/USDA Sept 2023-January 2025

Provided manual, functional, and regression testing using Agile methodologies and various test tools. Extracted, analyzed, validated, and managed the requirements throughout project lifecycle. Formulated a methodical, detail-oriented, and thorough approach to all assignments adhering to compressed timelines. Interpreted complex data and business metrics and presented and communicated documentation and information to stakeholders articulately. Designed and developed interactive dashboards to track KPIs, SLAs, and operational performance metrics. Updated existing dashboards to reflect new business rules, changing KPIs, or updated data sources. Conducted regular audits to ensure accuracy, consistency, and relevance of dashboard data. Implemented version control and documentation for dashboard changes to maintain data governance.

Functional Tester – ServiceNow – Collect, Review, Analyze user requirements from Stake holders.

Testing various modules in ServiceNow – CDMB, Change, Knowledge.

Knowledge of workflows in ITSM modules (Incident, Change, Problem)

Implementing ITSM best practices.

Identified and analyzed requirements.

Create Test Cases and test scripts using Excel according to requirements.

Identify bugs/errors for testing.

Responsible for UAT

Conduct demos for completed tests

Working knowledge of Service Portal.

Testing and promoting Update Sets from Child Dev, Parent Dev and Test Instances

Evaluating constraints, risks and dependencies.

Coordinated with the Stakeholders and acted as SME to train them on Contractor Onboarding Application.

Implemented Shift Left strategy by collaborating with the dev’s during sprint planning to decrease the defects in prod environments.

Quality Assurance (QA) Analyst (short-term contractor) Feb 2022 – Jun 2022

SDLC Partners, Highmark Blue Cross Blue Shield

Provided software testing QA and made suggestions for refinement that ensured quality of customer products. Used strong knowledge of Test Case Design, Test Tool Execution, and Defect Management to conduct testing. Participated in Business Requirement Document review to validate that end-user needs were met. Managed time and projects effectively using SharePoint and Oracle database tools. Mentored and trained the new QA employees.

Business Analysis. Extracted and manipulated claims for testing of professional and institutional 837 forms to validate business rules using strong analytical thinking and ensuring data integrity and integrations.

End-to-End Testing. Performed end-to-end testing using Mainframe Applications. Created test cases and scripts, worked on IBM Rational tools, and created batches in mainframes. Maintained and executed SQL queries using Teradata.

Backend Testing & Problem Solving. Worked on TSO tools and JCL errors for IBC, MIN, WYM, NDK, and HM achieving test results. Analyzed abends, identified defects, and solved issues by debugging.

QA Tester / Requirements ANALYST (short-term contractor) Sep 2021 – Jan 2022

Flex Professional/NetImpact Strategies, Department of Health and Human Services

Agile Testing. Significant contributor to the success of the client project as a key delivery team member, conducting manual QA testing which resulted in successful Go Live of the client’s website https://www.aspr.hhs.gov.

Teamwork. Collaborated proactively with project managers and development team on detailed business analysis and processes for reengineering project, met requirements and increased customer satisfaction.

User Testing. Contributed to workflow by creating user stories in Jira and selecting issue type to support planning. Used testing tools and techniques to identify and document bugs, errors, and issues.

Section 508 Testing: Involved in testing Web based, Desktop and Mobile for 508 Compliance using Wave Plug-In.

Business Analyst/QA Tester /FSR Apr 2014 – Mar 2020

FGX International

Performed regression, positive, negative, integration, and functional documentation to produce bug free reports before going live. Prepared test cases, test scripts, and test data. Defined the scope for testing and test criteria. Excelled at working independently to prioritize work and meet deadlines in a fast-paced environment. Involved in defect tracking and reporting through test management tool Jira. Measured throughput, hits per second, response time, and transaction time using JMeter.

Strategic Thinking. Applied a focused attention to detail to data analysis, critical thinking, and innovative problem solving to participate in requirements and analysis planning and creatively defined and developed testing solutions.

Manual Testing. Identified and prioritized requirements for test plans. Developed and deployed test load scripts to do end-to-end testing of performance using LoadRunner.

Reporting & Documentation. Developed complex information into documentation for functional and user acceptance testing and reported defects in DTR and inventory modules.

Software Quality Assurance Engineer Sep 2013 – Sept 2014

Infotek Solutions, Internship

As part of an intensive QA professional development certification program, interned on three projects to obtain real-world testing experience. Developed excellent working knowledge of Waterfall and Agile project management methodologies. Worked with ServiceNow tool, Selenium Web Driver, Maven, and Cucumber testing tools.

Continuous Learning. Conducted Manual and automation testing for Travel Portal and E Commerce projects.

Prior Significant Experience

Marketing Specialist, Phillip Morris, Sterling, VA

Education

B.A., English Language & Literature, Osmania University - Hyderabad, Telangana, India.

Management Information Systems, University of Central Oklahoma, Edmond, OK. -credits

Certifications & Training

ITIL 4 Foundation certification, PeopleCert.

ServiceNow Certified System Administration.

DevOps Foundation Certification ITSM Academy

SAFe 6 Agilist Certified

Software Quality Assurance Engineer, Infotek Solutions, Herndon, VA

Xanadu Delta- Certified System Admin

Micro-Certification- Automated Test Framework

Micro-Certification- Service Portal

Micro-Certification-Flow Designer.

Business Analysis End-to-End Testing Backend Testing & Problem Solving

Agile Testing Teamwork User Testing Strategic Thinking

Manual & Automated Testing Reporting & Documentation Continuous Learning

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