Technical Program Management

Senior Information Technology Program Manager

Information Technology professional with 24 years IT experience with the past 13 years serving in IT Project Program Management roles in various industries such as cloud computing and virtualization, finance, banking, investment management, media, consulting and professional services, healthcare, and pharmaceuticals. I have spent most of my career successfully aligning technology requirements to the business needs and visions, while delivering high-quality solutions. I am confident I can be a strong asset and greatly assist any organization in meeting and exceeding their goals.

Primary Areas of Operational Expertise and Experience

oData Center Project Management: 9 years of experience in global data center operations and management

oInformation Security, Cybersecurity and Threat Management: 7 years of experience

oIT Service Delivery: 10 years of experience applying the ITIL framework

oIT Service Management: 13 years of experience applying the ITSM framework focusing on Change Management. Includes strong communication skills to the identified users, vendors, stakeholders and customers.

oBusiness Continuity Planning: 13 years of operational and continuous improvement experience

oResource Management: 13 years of experience applied to all projects

oVendor Management: 13 years of experience applied to all projects.

oProcurement Services: 20 years of experience working with and supporting procurement teams and processes.

Primary Areas of Technology Expertise and Experience

oVirtual Machines: Server migrations, upgrades and replications. Build automation server build environments. Nutanix, Zerto and vSphere management.

oStorage Management: HDS, EMC VMAX, VMAX3, VNX, NetApp, SAN and NAS

oNetworking and Network Security: Large-scale infrastructure design, build and operational management. Infrastructure including Routers, Switches, Fabric Extenders (FEX), Load Balancers, Firewalls, Core interconnect, data tapping and packet brokering, IP Address updates (SSL to TLS, migrations and decommissioning), DNS Records, Wi-Fi, WAN, SD-WAN, LAN, WAPs, NICs and VPN

oData Backup Technologies: Symantec, Data Domain, Avamar and Rubrik

oCloud: Azure, AWS, SharePoint migration, SAN migration, and license management.

oInformation Security, Cybersecurity and Threat Management: CyberArk, Qualis, Okta, ADFS, AD, Ping Identity, Akamai, Multifactor Authentication (MFA), Data Management, Identity Access Management (IAM), Governance, Audits, Transitioning from legacy systems, Software and platform upgrades, CSD, and Zscaler no access policy.

Primary Areas of Project and Program Expertise Experience

oProject/Program Management: PMO governance. Enterprise experience managing multi-million-dollar projects involving cross-functional teams, MSP’s and multiple vendors. Managing resources, product and program teams (solutions architects, product owners, engineers, tech admins, data center management, SME’s, end users, application owners, infrastructure owners, contractors, vendors, software and product development teams). Client-facing, professional services and consulting program development. Delivering detailed, strategic, mission and contingency planning, to include analyzing situations, assessing risks, and creating a comprehensive strategy to ensure a successful outcome. Monitor, document and communicate program performance, road maps, and metrics tracking. Including timelines, scope, detailed project and program plans clearly defining all milestones, phases and tasks. Manage budgets (CapEx and OpEx), assets, statements of work, contracts, proposals, and quotes. Infrastructure and Enterprise change management, communication strategies, technical documentation, and process improvement. Ensuring strong and effective communication with all stakeholders, sponsors, management, c-level executives, customers, clients, and partners, including presentations, with strong attention to detail, and organization.

oProject Management Tools: Workfront, MS Project, Clarity, Azure DevOps, ServiceNow, and Jira.

oProject Management Methodologies: Waterfall, Scrum, Agile, Software Development Life Cycle (SDLC).

oChange Management: Plan and schedule the work across multiple technical teams to ensure the changes do not impact each other. Attend Change Advisory Board meetings (CAB) to represent the changes and confirm receipt of all approvals. Working within the company’s change management tools, submit change requests, document and attach all artifacts including the distribution of detailed communication with effected users and teams, management and support teams, playbooks and technical documentation.

oStrong Communication: Clearly and effectively present project description, expectations with scope, goals, and deliverables to the project teams, PMO, management, c-level executives, sponsors, stakeholders, customers, clients and partners. Status updates and changes. Presentations and proposals. Clearly deliver the expected communication methods ensuring all parties mentioned above are well informed.

oLead Cutover and Migration Plans: Responsible for leading deployment and migration plans for existing and greenfield environments. From Proof of Concept to Go-Live with detailed pilot, UAT and rollout plans, with timely communication campaigns, and strong end user, application team and infrastructure owner engagement. While including service desk involvement for awareness and support, training, monitoring and hyper-care for the following platforms globally.

Large-scale data center and virtual environment migrations (hosts, servers, storage, switches, applications, and cloud)

IBM Automation Server Build Solution, our team built the environment and deployed the solution

Multiple Software Implementations and Deployments

Zscaler Internet Access (ZIA) Deployment

Zscaler Client Connect (ZCC) Deployment

Azure Cloud (3.5 years)

SharePoint to Cloud (Azure) Migration

SAN to Cloud (Azure) Migration

License Management

AWS Cloud

Nutanix Virtual Machine Migration

Career Summary

Data Defenders, LLC

Information Technology Program Manager Consultant Remote, Jul 2025 - present

oA consulting firm specializing in cyber-focused risk, compliance, and data privacy solutions. Develop and support implementation of GRC programs to enhance enterprise risk management. Build the governance framework, artifacts and tools to manage all consulting projects.

iHeartMedia (short-term contract)

Information Security Program Manager Remote, Jun 2025 - Jul 2025

oBuild the information security program management governance framework, artifacts and tools to manage all security projects supporting the Chief Information Security Officer (CISO) portfolio. Serving as the technical lead and primary point of coordination across cross-functional teams in the US and Europe. Collaborate closely with stakeholders, infrastructure teams, and developers to define requirements, scope, and system integration strategy. Participate in solution design and technical decision-making. Guide the Angular development team by providing architectural oversight and ensuring integration with multiple platforms, technologies, services and environments. Ensure strong and effective communication across technical towers (Cyber Defense, Automation, Identity Access Management, Security Operations Center, Operational Risk Management, and Governance) and process alignment.

Northern Trust

Senior Technical Networking Infrastructure Project/Program Manager Chicago IL, Jan 2024 - Jun 2025

oSuccessfully manage client-facing professional services networking projects and programs. Large-scale infrastructure design, build and operational management including infrastructure and systems integration. Managing the successful delivery of networking and security technology projects and programs. With strong cross-functional team leadership and management, collaboration and engagement with our executives, stakeholders, management, information security, cybersecurity, threat management, clients, customers, application owners, developers, solutions architects, engineers, partners, end users, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication.

Newmark

Technical Infrastructure Program Manager Chicago IL, Dec 2022 - Dec 2023

oSuccessfully manage large-scale infrastructure design, build and operational programs. Managing the technical infrastructure program portfolio for our networking, systems, configuration management, M&A, information security, desk side, and real estate development teams. Including expansions, relocations and consolidations with strong cross-functional team leadership and management, collaboration and engagement with our executives, stakeholders, customers, partners, technical teams, real estate and development teams, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication.

AbbVie, Inc.

Technical Program Manager North Chicago IL, Aug 2021 - Dec 2022

oSuccessfully manage large-scale infrastructure design, build and operational programs including infrastructure and systems integration. Managing the technical infrastructure portfolio for our global collaboration, networking, and information security projects. With strong cross-functional team leadership and management, collaboration and engagement with our customers, executives, stakeholders, solutions architects, engineers, partners, end users, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication. Following GxP and GMP quality guidelines.

Jones Lang LaSalle

Technical Data Center Project/Program Manager Chicago IL, Jun 2017 - Jul 2021

oSuccessfully manage client-facing professional services projects and programs. Large-scale infrastructure design, build and operational management. Managing the technical infrastructure project portfolio for 3 data centers supporting our production, development, disaster recovery and cloud environments. Including, networking, systems, virtual machines, configuration management, information security, cybersecurity, azure cloud, migrations, applications, maintenance, upgrades, new installs and stand-up new cutting-edge technologies. Additional efforts include infrastructure and systems integration, expansions, relocations, and consolidations. With strong cross-functional team leadership and management, collaboration and engagement with our executives, stakeholders, clients, customers, partners, solutions architects, engineers, application teams, infrastructure owners, developers, customers, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication.

Structured Communication Systems

Technical Data Center Program Manager Elk Grove Village IL, Aug 2014 - Jan 2016

oSuccessfully manage client-facing professional services projects. Large-scale infrastructure design, build and operational management. Managing the technical infrastructure project portfolios for 4 individual customer hospital data centers. Focusing on storage, systems, networking, backup, hardware, security and disaster recovery. Including infrastructure and systems integration, expansions, relocations, and consolidations. With strong cross-functional team leadership and management, collaboration and engagement with our clients, executives, stakeholders, partners, solutions architects, engineers, application teams, customers, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication.

VMware, Inc

Project Manager I / Global Project Coordinator Broomfield CO, Oct 2012 - Jul 2014

oSuccessfully manage the technical infrastructure project portfolio tailoring to infrastructure build outs focusing on IT, Real Estate and Workplace (REW) and Construction projects. With strong cross-functional team leadership and management, collaboration and engagement with our executives, stakeholders, solutions architects, engineers, customers, contractors and vendors. Ensuring the delivery of high-quality solutions and strong and effective communication.

Education:

oUniversity of Phoenix: Graduated with a Bachelor of Science - BS, Management

oCSM: Certified ScrumMaster - Credential ID 000856330

oPMP - In Progress

oScrum Product Owner Certificate - In Progress

oITILv4: Foundation - In Progress

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