Call Center Service Representative

Amanda Marshall

*** **** ****** **** *** D Elyria Oh, 44035

+144*-***-****: ******************@*****.***

Career Focus

Seeking a position in which I can utilize my skills, work ethics, and knowledge as a Surgical Tech Core Qualifications

Focused professional who proactively seeks solutions. Strong attention to detail and problem solving skills. Highly proficient in multi-tasking, time management, and organizational skills. Well versed in computer skills, Microsoft Office Programs including Word, and Outlook. Employment Summary

Instructional Assistant

February 2011 to Current

Cleveland Metropolitan School District- Cleveland, Ohio

Assist in gathering data for I.E,P and E.T.R. meetings to monitor growth

Review daily lesson plans to prepare materials and manipulatives needed for the lesson.

Set up devices and other electronics for daily lessons for all students.

Work in small groups and one on one with students, also make copies and e-mail when needed

Assist with encore classes and also during field trips and assemblies

Take over lessons when my lead teacher is needed by admin or other staff. Customer Service Representative

Teletech Call Center

T-Mobile- Amherst, Ohio

Communicated with Customers via phone, to obtain payments for cell phone accounts.

Answered incoming calls as well as transfer calls to the appropriate dept. when required.

Reviewed and explained phone plans to customers to guarantee full understanding of payment policies and procedures.

Contacted by store employees when needed to activate,or upgrade cellphones.

Notated account when ever account was accessed and what was done and said to customers Education

Lorain Admiral King High School 2004 -Diploma

Ohio Business College Medical Assistant- Diploma

University of Auburn Continuing Education Surgical Technologist Program- Certificate

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