Alyssa Johnson
**** *. ******** **. • Hanover, IL 61041 • 563-***-**** • **********@*****.***
Professional Summary
Detail-oriented professional with extensive experience in administrative and customer-facing roles, adept at managing data accurately and efficiently. Skilled in handling large volumes of information, ensuring data integrity, and meeting deadlines. Proficient in Microsoft Office Suite, database systems, and data verification processes. Skills
Data Verification and Integrity
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Database Management Systems
Organizational and Time Management Skills
Attention to Detail
Customer Relations and Communication
Work Experience
Senior Claims Representative
Cottingham & Butler, Dubuque, Iowa • 45 hours/week • 09/2019 – Present
Investigate, evaluate, and resolve claims, ensuring accurate documentation in databases.
Use independent judgment to make decisions on coverage, liability, reserves, and settlements.
Prepare comprehensive claim reviews and manage litigation files.
Maintain detailed records with a focus on accuracy and confidentiality. Contract Specialist
Hirschbach, East Dubuque, Illinois • 49 hours/week • 05/2018 – 08/2019
Created and managed independent contractor contracts using templates.
Ensured accurate entries in driver and equipment databases.
Administered LLC creation and equipment coordination with a high level of precision.
Maintained detailed records of equipment assignments and contract transitions. Patient Representative
Midwest Medical Center, Galena, Illinois • 37 hours/week • 08/2017 – 05/2018
Oversaw medical records management and ensured accurate data entry for admissions and transfers.
Provided first-line support to patients, adhering to confidentiality protocols.
Ensured timely and accurate updates to patient databases. Account Manager
Signcraft Screenprinting, Galena, Illinois • 40 hours/week • 08/2015 – 08/2017
Managed client accounts, ensuring timely and precise order processing.
Maintained accurate records of client interactions and order details.
Streamlined administrative tasks to improve workflow efficiency. Reservation Agent
Eagle Ridge Resort, Galena, Illinois • 30 hours/week • 02/2014 – 08/2015
Maintained accurate records of room availability and guest accounts.
Utilized computerized reservation systems to manage bookings and process transactions.
Provided detailed reports on reservations and guest feedback. Retail Associate
Chestnut Mountain Resort, Galena, Illinois • Seasonal • 2013 – 2018
Operated cash registers and maintained accurate daily transaction records.
Assisted in organizing merchandise displays and inventory management. Sales Support Specialist
Platinum Supplemental Insurance, Dubuque, Iowa • Summer Seasons • 2011, 2012, 2013
Managed supply orders for field agents, ensuring timely and accurate shipments.
Maintained precise records of inventory and agent requests.
Supported administrative tasks, including data entry and database updates. Education
Northeast Iowa Community College • Peosta, IA
Associate of Arts • Graduated: 2016
Galena High School • Galena, IL
High School Diploma • Graduated: 2012