Software Engineer Front End

UJWALA VALLALA

Yadadri-Bhuvanagiri, India +91-938******* ***************@*****.***

Summary

Over 3.3 years of experience as an IT expert with a focus on Jira development, administration and optimization to improve system performance and boost organizational efficiency. Competent in setting up sophisticated processes and providing reliable technological solutions that support organizational goals. Competent using Agile approaches to promote efficiency and simplify procedures.

Career Summary

Software Engineer 04/2022 to Current

COTIVITI

• Develop complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA

• Handled the project of updating over 100 SLAs across 15 issue-types on Node-level while keeping in charge of Sync.

• Developed a project which directly used by Clients using APIs, Web hooks, automations, workflows. Used Figma for front end, Integrated APIs with Figma for creation and updating of tickets in Jira.

• Created a universal script for pulling data from CMDB (Assets) which will manage number of applications. Created a look and feel template using WIKI Render for customer notifications.

• Used Bit-bucket for deployment in production.

• Handled the project of optimizing one of the biggest workflows containing over 30 statuses and over 50 transitions.

• Provided API payloads and details to front end team for automatic ticket creation.

• Created Webhooks for to and fro communication between Jira and figma.

• Experience in using Script-runner. Created Custom Jobs, Listeners, Scripted fields, Behaviors. My best practice is I came up with a cost-cutting solution using a scripted field.

• Created Customized reports, Dashboards, filters, Issue subscriptions, Agile/Kanban boards, EAZYBI reports and Managed permissions, creating custom fields as per the stakeholder’s requirements.

• Strong knowledge on Projects, screens and screen schemes, Permission schemes and notification schemes. Effectively managed Users and Roles as per the project definition.

• Enhancements, maintenance and integrations with other tools or Plug-ins.

• Administer Insight Discovery plug-in for Asset management and took care of Insight ITIL CMDB and Insight Object Schema.

• Worked on Insight Automation and managed Insight Imports, roles, users, and group management.

• Working with Jira Email this issue (JETI Plug-in), Email Templates, Mail queues, Email Handlers, Notification templates and contexts.

• Creating and configuring Application Links through JIRA and Confluence, also managing Application Access.

• Created Confluence spaces, KB articles as purpose of knowledge sharing.

• Worked with User Management, User synchronization, group management, Importing issues and JIRA User Export.

• Performed Activities like Integrity checker, Checking Legal-hold data, Archiving Issues, Auditing logs within JIRA and JIRA Re-Indexing.

• Create JIRA projects, queries, and reports

• Participate and contribute in code review, design sessions with other team members Contribute to design documents, release installation instructions, and run-books.

• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.

• Collaborate with stakeholders to gather requirements and design effective solutions within the Atlassian suite.

• Develop and use scripts in languages such as Groovy to automate manual tasks and data manipulations as per Stake Holder Requirement.

• Experience in customizing Atlassian products by event listeners, scripts in java script, jQuery, Groovy script, templates, visibility, dynamic forms and JQL

• Expertise in developing relevant JQLs and filters based on requirements, managing issues in dashboards with JQLs

•

Skills

• IDE’s : Visual Studio

• Web Technologies : Postman.

• Programming Languages : C, Java, HTML, Basics of Python, Java script and Groovy Script

• Plug-ins used : Insight (Assets), Script Runner, JMWE, CUTE, Insight Discovery, Eazy BI, Jira Email this issue (JETI), JWT.

• Microsoft Office : Excel, Power Point Presentation, Word.

• Strong analytical, problem-solving, and organizational skills

• Good in communications skills

• PowerPoint/Google Slides, Documentation skills & Excel/Google Sheets experience

• Good in Troubleshooting & Monitoring

• Interpersonal communication and customer service skills Projects

UI/UX designing:

As part of my work in front-end development, I built brand-new website in Jira that automatically pulls the most recent versions of all plugins

Redirecting URLs through UI where Jira could not support

Managing the portal ticket creation page for the entire agent view

Proficient is plugins such as CUTE, Jira Script Fragments and Refined for UI development

Good experience with Dom Manipulations

API Payloads:

In three significant projects, I have used postman for developing, unit testing and supplied payloads for every kind of request in relation to the workflow. Projects such as Unified Project, Service Desk ticket generation and offboarding 3pi

Developed a Unified Project directly used by clients, utilizing APIs, webhooks, automations and workflows. Used Figma for front-end design, Integrated APIs with Figma for the creation and updating of the tickets in Jira (back-end)

Education

X: SSC (2014 - 2015)

Everest high school

GPA: 8.8 / 10

XII: Intermediate - MPC (2015 - 2017)

VR Junior College

GPA: 88.5

B.Tech: Computer Science Engineering (2017 - 2021) Aurora's Engineering College

GPA: 7.5

Achievements and Rewards

• Exceptional Performance, 2025-02-01

• Best Performance Spot Light, 2024-09-01

• Best Performance Spot Light, 2023-12-01

Social Profiles & Projects

JIRA Project, https://ujwala3005.github.io/JIRA/

Language Proficiency

• English

• Telugu

• Hindi

Disclaimer

I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.

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