Technical Support Engineer

MOHAMED KANOON

+91-814**-***** *************************@*****.***

Kadayanallur, Tamilnadu

Professional Summary

Technical Support Engineer with over 4 years of experience delivering reliable technical assistance for

systems, applications, and IT infrastructure. Strong knowledge of Linux environments, customer-facing

troubleshooting, and support ticketing systems like Zendesk. Detail-oriented, responsive, and committed to

high-quality user experience.

Technical Skills

- Linux System Administration

- Technical Troubleshooting

- Zendesk Ticketing System

- Customer Support and Communication

- Windows OS and Application Support

- Basic Networking

- Remote Desktop Services

- System Monitoring and Reporting

Professional Experience

Technical Support Engineer

Kadit Innovations, March 2025 - Present

- Provide support for Linux systems and resolve software issues.

- Manage support tickets and user queries via Zendesk.

- Perform system diagnostics and troubleshoot technical incidents.

- Maintain documentation and assist in knowledge base updates.

Technical Support Engineer

Shrinithi Capital Private Limited, April 2021 - March 2025

- Resolved software, hardware, and networking issues.

- Handled tickets and achieved a high resolution rate using Zendesk.

- Installed and configured IT systems for internal use.

- Assisted in onboarding and training new employees on IT systems.

Education

Bachelor of Engineering (Electrical and Electronics Engineering)

S. Veerasamy Chettiar College of Engineering and Technology, 2020

Certifications

Certificate of Participation - American Accent Training, Talent Resource

Linux Basics Certification

Languages

English (American Accent)

Tamil (Native)

Malayalam (Beginner)

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