Security Officer Customer Service
Resume:
Jamaal Shaw
*** **** *** **, *****, US, *****
***************@*****.***
Security Officer with over 13 years of extensive expertise in safeguarding premises and ensuring the safety of personnel and visitors. Proficient in traffic control, emergency response, and surveillance, with a strong commitment to compliance and customer service. Demonstrates a keen eye for detail in monitoring and reporting activities, while maintaining a safe and secure environment. Employment history
Security Official, Allied
Universal, Jun 2021 -
Present
Manhattan, NY
Security Officer,
Motivated Security, Jul
2022 - Jun 2023
Manhattan, NY
• Contribute to security team effort by accomplishing related results as needed.
• Ensure the security, safety, and well-being of all personnel, visitors, and the premises.
• Provide excellent customer service.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state, and federal regulations.
• Respond to emergency situations to provide necessary assistance to employees and customers.
• Protect the company's assets relative to theft, assault, fire, and other safety issues.
• Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control and accident investigation. Security Officer, QPS
SECURITY SERVICES,
Sep 2020 - Apr 2021
Manhattan, NY
Porter/Maintenance,
Harlem children’s
zone, Feb 2015 - Jun
2020
Manhattan, NY
Security Officer,
Montefiore Medical
hospital, Jul 2012 - Sep
2014
Bronx, NY
Education
Queens, NY
High school diploma
Skills
Patrolling Surveillance Alarm Systems Traffic Control Patrols premises, monitors surveillance, and inspects access points to ensure safety. Reports irregularities and enforces policies to prevent losses and maintain order. Directs traffic and assists in vehicle entry and exit, enhancing site efficiency. Documents incidents and interviews witnesses for comprehensive security reports. Adheres to protocols, promoting a safe environment for staff and visitors. Ensured building security and verified visitor IDs, enhancing safety protocols. Resolved security issues promptly, minimizing potential threats. Monitored access points, contributing to a secure environment. Collaborated with team to implement effective security measures. Utilized problem-solving skills to address and mitigate security risks. Supervised team ensuring building cleanliness and maintenance efficiency. Executed repairs on elevators and plumbing, enhancing facility safety. Managed landscaping and lawn care, improving outdoor aesthetics. Installed and maintained security cameras, boosting surveillance. Conducted inventory checks, optimizing supply usage and reducing waste. Ensured hospital safety through patrols and incident response, enhancing security protocols.
Documented incidents accurately, improving response efficiency and compliance. Collaborated with staff to maintain a secure environment, fostering teamwork and trust. Handled emergencies effectively, demonstrating problem-solving skills and calm under pressure.
Skills
Emergency Response Customer Service Compliance
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