Dunkin' Crew Member
Resume:
Roger Willis **** Bennett Road
Watkins Glen, NY *4891
************@*****.***
EXPERIENCE
Manager Dunkin
October 2024 - Present Ithaca, NY
Operations
Ensuring the restaurant runs smoothly according to Dunkin' Donuts, franchisee, and legal standards. This includes managing labor, food, and cash costs, and keeping the restaurant clean.
Staffing
Hiring, training, and developing employees. This includes planning staffing levels, communicating job expectations, and providing coaching and feedback. Managers may also discipline employees when appropriate. Guest satisfaction
Prioritizing guests and creating a culture where they are the focus. Managers should lead by example and promote an environment with a sense of urgency to satisfy guests.
Goals
Setting and meeting or exceeding goals, and contributing to overall team performance.
Manager Dunkin
July 2023 - October 2024 Penn Yan, NY
Operations
Ensuring the restaurant runs smoothly according to Dunkin' Donuts, franchisee, and legal standards. This includes managing labor, food, and cash costs, and keeping the restaurant clean.
Staffing
Hiring, training, and developing employees. This includes planning staffing levels, communicating job expectations, and providing coaching and feedback. Managers may also discipline employees when appropriate. Guest satisfaction
Prioritizing guests and creating a culture where they are the focus. Managers should lead by example and promote an environment with a SKILLS
POS system for taking orders
from customers
Calculator when counting
drawers at the end of shift
Inputing data and making
labels at Dunkin using
Redbook
Positive People skills, both
with team and customers
Quick Learner and works well
with team to accomplish daily
tasks
Delegate tasks for team to
accomplish
sense of urgency to satisfy guests.
Goals
Setting and meeting or exceeding goals, and contributing to overall team performance.
Shift Leader - Dunkin
October 2022 - July 2023
Responsible for counting drawers at night, restocking food and beverages according to the label's dates, and cleaning the store. Ensuring that crew members complete their tasks promptly. Capable of taking orders on POS system and making orders for customers.
Crew Member - Dunkin
September 22, 2021 - October 2022
Food and beverage preparation: Follow recipes and procedures to prepare products, including working on the production line and operating fryers and microwaves
Service: Take orders at the counter or drive-thru, assemble and package orders, and handle payments
Guest experience: Greet customers, answer questions, and provide friendly service
Cleanliness: Keep their workstation clean, and clean guest areas as directed Teamwork: Work well with others, respond positively to feedback, and communicate with team members
Training: Complete required training and support other team members' training
Policies: Comply with restaurant, brand, and franchisee policies, and follow food safety standards
Inventory: Maintain inventory, receive inventory, and transfer supplies and equipment
EDUCATION
May 1983 - May 1987
Breckenridge High School, Breckenridge, Tx- Diploma
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