Customer Satisfaction Assistant Manager

Elizabeth Mejia

Kansas City, KS

Professional Summary

Results-driven retail and store management professional with 10+years of experience in managing inventory, optimizing sales, and ensuring customer satisfaction. Proven track record of implementing effective pricing strategies, reducing waste, and increasing Possesses a strong Proficient in POS systems and able to analyze & manage sales

Work Experience

Assistant Manager

Save A Lot-Kansas City, KS

June 2023 to Present

I Should Say So Myself .., Recognized as Employee of the Year twice within one year for outstanding & a wonderful person! I Think I Go Above & Beyond For The Customer’s

• Maintained high standards of quality control to ensure customer satisfaction

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Collaborated with cross-functional teams to develop and execute marketing campaigns Store Manager

Family Dollar-Kansas City, KS

April 2019 to July 2022

• Analyzed sales data and market trends to identify opportunities for product assortment optimization

• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships

• Ensured compliance with company policies, procedures, and safety regulations at all times

• Developed employee schedules based on business needs while effectively managing labor

• generate reports for informed decisions

• Collaborated with regional managers on strategic planning initiatives such as new product or promotional events

• Implemented effective lost, waste measures resulting in inventory

• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations

• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment!

Package Handler/Sorter

VVF Kansas Services-Kansas City, KS

January 2019 to May 2020

Packing

• Efficiently packed and shipped XX number of orders daily, ensuring accurate and timely delivery

• Collaborated with team members to organize inventory and maintain stock levels, reducing backorders by XX%

• Operated packaging machinery such as tape dispensers, shrink wrap machines, and pallet jacks safely and effectively

• Maintained a clean and organized work area to optimize productivity and ensure workplace safety

• Collaborated with warehouse team to prioritize packing tasks based on urgency and customer deadlines Warehouse Assembly Line Worker

Aspen Products, Inc.-Kansas City, MO

April 2018 to October 2018

• Operated assembly line equipment and machinery to assemble products according to specifications

• Maintained a high level of productivity by meeting daily production targets

• Adhered to strict deadlines while ensuring accuracy in product assembly Head Cook/Kitchen Manager

Eco kidz-Little Rock, AR

May 2007 to February 2018

Education

High school diploma

Wyandotte High School - Kansas City, KS

Assessments

Warehouse safety — Proficient

April 2023

Using safe practices in a warehouse setting

Full results: Proficient

Retail customer service — Completed

December 2022

Responding to customer situations in a retail setting Full results: Completed

Cleaner fit — Proficient

December 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Cooking skills: Basic food preparation — Proficient June 2024

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Attention to detail — Completed

April 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

June 2024

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Work motivation — Proficient

December 2022

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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