Material Handler Customer Service
Resume:
Shelby L. Napier
Contact
***** ****** ** ************ **, 46259
*************@*****.***
Objective
To find a career not just a job. FT(40hrs) per week, that I will enjoy and still can be home with my children. Looking for a change of scenery from current place of work that I have held for seven years. Also, closer to our new home. Driven, Reliable, Dependable, and Honest.
Education
Southport High School 2011, Southport, IN Core 40
Experience
01/01/2022-07/28/2025
Registration Specialist at IU HEALTH Worked the front office at a Behavioral Health Clinic. Checking In& Out patient’s, HIPPA LAWS, insurance, faxes, phones, computers, scheduling programs, referrals.
12/22/2015-12/04/2022
Material Handler • Driver/Scanner • FedEx Express
07/01/2013-12/15/2015
Hostess • To-Go Counter • Texas Roadhouse
People, phones computers, customer service, upselling(gift cards), ensured accurate wait times for guests, cleaning/prepping, took orders over phone, directed calls to proper places, also assisted as a food runner and helped servers on large orders. Dressed up as Andy Armadillo and went to schools and functions for the children. Enjoyed that part immensely.
Key Skills
Not afraid to take initiative to ensure the task is completed successfully, not afraid of change, adapt very well, great communicator and penmanship,
Communication
I have no problem when it comes down to communication. I have had to maintain constant communication with peers, supervisors, management, and upper management at both work facilities. Communication is key to a successful, smooth, and stress-free operation (workplace).
Leadership
At FedEx, I have not held the “job title” for a leadership position. However, I have taken the initiative to act as leadership to run multiple operations to ensure an effective operation. I have had to multi-task to ensure slide pulls to the aircraft were being completed on time while, also, dealing with the flight itself and ensuring proper safety check were executed in a timely matter and in doing so, never had a delay of any kind come back to myself or others.
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