Change Management

Location:

Posted:

August 31, 2025

Resume:

Omobolade Adetunmbi

Dallas, TX 248-***-**** ************@*****.*** www.linkedin.com/in/omoboladeadetunmbi IT Professional with expertise in Change Management, Strategy Consulting, and Business Enablement. COMPETENCIES

Project & Release Coordination, Process Management, Cross-Team Collaboration, Customer Success, Client Services, System Monitoring, Agile & Kanban Methodologies, Product Management, IT Service Management, Operational Risk Management, Data Analysis SKILLS

Project & Release Coordination, Process Management, Cross-Team Collaboration Workflow Systems (Jira, ServiceNow, Confluence), Microsoft 365, Microsoft Power Platforms (Power BI & Power Automate), Adobe Creative Suite, Confluence, Jira, ServiceNow Platform Administration, Microsoft Dynamics CRM, SQL Database Management, Tableau, R Studio, Google Cloud Platform (Looker), Python, Java PROFESSIONAL EXPERIENCE

Wells Fargo Bank

Change Management Consultant - ServiceNow Release Management Team Nov 2023 – Present

• Currently a part of the Release Management Team which works to help ServiceNow Product teams plan, manage, coordinate, and communicate with all upgrades, patches, and Platform Product Team code deployments on the ServiceNow Platform. Coordinate product team issues, changes, and risk condensed weekly deployments within the ServiceNow platform. Managed emergency and ad hoc changes; averaging four changes a week.

• Providing real time visibility for Technology Directors by continuously updating and maintaining change release metrics dashboard, ensuring informed decision making and improved change control processes.

• Spearheaded the transition of the team's process site from SharePoint to Confluence, focusing on redesigning the site layout, enhancing user experience, and ensuring content clarity and accessibility. PricewaterhouseCoopers (PwC)

Customer Success Associate – ProEdge Product Team Dec 2022 – August 2023

• Delivered client success support alongside customer success managers, client teams, and engineers for one of PwC’s digital learning products, assisting a diverse clientele with enablement, onboarding, and optimizing product usage to manage site administration requests, ensuring seamless execution of customer data and analytics platforms to support digital product and testing initiatives.

• Designed and implemented automated workflows using Google Cloud Platform (GCP) and Big Query, improving scalability for data across 200+ clients. Data then leveraged among stakeholders and customer success teams to address client and product needs aligned with enterprise software capabilities.

• Performed User Acceptance Testing (UAT) for weekly sprint releases by collaborating with engineers to ensure product functionality, debug issues, and deliver high-quality releases.

Product Development – Go to Market Intern Jun 2022 – Aug 2022

• Led development of client-facing proposals by strategic planning to create modern technology solutions.

• Supported and oversaw product development lifecycle for a companywide digital assistant and website chatbots, ensuring alignment with business needs.

• Utilized Tableau to create interactive dashboards, delivering strategic insights to administration for improving data efficiency, operational planning, and coordinating the chatbot development roadmap. Start Intern Jun 2021 – Aug 2021

• Catalyzed a small business technology model with a team while utilizing design programs to solve modern data management issues.

• Participated in Excel and professional badge training using the PwC platform to enhance professional development. Received a Human Centered Design Badge.

EDUCATION

Bachelor of Business Administration– Information Systems – Howard University School of Business Relevant Coursework: Production & Operation Management, Managerial Economics, Business Analytics, Information Systems

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