Level 1 Crisis Intervention

Uche Osagie

Brampton, ON

Phone: 437-***-**** Email: ************@*****.***

Compassionate, skillful in daily living assistance and companionship. Improves the client’s quality of life and well-being by going above basic care to offer support within my capacity. Trained in personal safety and medication procedures.

HIGHLIGHTS OF QUALIFICATIONS

Fluent in English

Trained in de-escalation techniques

CPR & Frist Aid Certified

Level 1 ASIST Suicide Intervention & Prevention

Level 1 Non-violent Crisis Intervention (NCI)

Worker Health and safety Awareness in 4 Steps

Meal Preparation

Resourceful worker dedicated to task completion

Neutral with all situations and tasks

Friendly with clients of various ethnicities and social classes and actively listens to needs

Experience in working with team members in community settings

Comprehensive understanding of crisis intervention counselling and case management

Skilled at asking question to identify problems and come up with effective solutions

Excellent knowledge of shelter standards

Experience in working with diverse populations

Excellent team player using collaborative and support skills

Trained in program development

EXPERIENCE

Community Support Assistant (Intern) December 2024 -March 2025

Placement- Sacred Heart Food bank, Mississauga, ON

Assisted in organizing, packing, and distributing food hampers to individuals and families in need, ensuring dignity and respect for all clients.

Maintained accurate records of inventory, donations, and client visits using internal tracking systems.

Supported the intake and registration process, helping client’s complete necessary documentation and providing information on available services.

Collaborated with volunteers and staff to ensure efficient daily operations and timely service delivery.

Participated in weekly planning meetings to improve food distribution processes and client service experience.

Helped coordinate donation drives by engaging with local community members and organizations.

Ensured compliance with food safety and hygiene standards during storage and distribution.

PSW August 2019 – Present

In Our Home Care, Mississauga, ON

Provides community respite support

Assists clients with medication and coping with side affects of medication

Helps client change clothes and prepared meals for clients

Cares intently for their sanitation needs that includes bathing and toileting for clients

Follows health and safety protocols to perform regular cleaning duties in client’s homes

Changes bed linens

Picker/Packer March 2019 - July 2019

Kelly Services/ Mondelez Int’l-Toronto, ON

Ensured accuracy of picking process

Carefully checked orders for proper items and quantity

Maintained proper safety procedures at all times including proper lifting

Performed boxing, picking, labeling and preparation of shipping documents

Accurately stocking and pulling products

Packed products into appropriate boxes and cartoon

Maintained neat, clean and organised working area

Followed GMP standards to ensure food and personal safety are maintained

Motivated team player and independent worker

Housekeeper December 2018 – February 2019

Comfort inn Hotel, Sudbury, ON

Cleaned and sanitized guest rooms, bathrooms, and common areas in accordance with hotel cleanliness standards and health regulations.

Replenished supplies such as towels, toiletries, and linens to maintain guest comfort and satisfaction.

Reported maintenance issues or room damage to the supervisor promptly to ensure quick resolution.

Managed laundry tasks, including washing, drying, and folding hotel linens and guest items.

Responded to guest requests courteously and professionally, ensuring a pleasant stay experience.

Followed all safety and sanitation procedures, including proper handling of cleaning chemicals and equipment.

Collaborated with the housekeeping team to complete daily cleaning schedules efficiently and on time.

Supported front desk staff with room status updates to assist with guest check-ins and turnovers.

EDUCATION

Addictions & Community Service Worker January 2025

CDI College, Mississauga, ON

Doctor of Health and Safety (D.H.S) Medical Field January 1998

High School, Lagos, Nigeria

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