Data Entry Customer Service
Resume:
Rinda Cicogna
*****.*******@*****.***
Objective
With a wealth of experience in healthcare administration, I am an organized, meticulous, and diligent individual. My skills are mainly in data entry, medical billing, customer service, authorization, and collections. Currently seeking employment in the current field or new, I am eager to bring my skills to a growing company that values professionalism and compassion for both employees and clients.
Skills & Abilities
Microsoft Office
Insurance Benefit Verification
ICD-10 coding knowledge
Prior authorization
Basic Billing & Coding
Multi-use of EMR systems
Billing software and basic computer science
Non-sterile compounding
BLS Certified 2/8/25-2/28/27
References
UPON REQUEST
Experience
ALPHA NEUROLOGY
Botox Coordinator/Infusion Guide/MRI Coodinator
SEPTEMBER 2019- PRESENT
InSync billing software, AthenaHealth, HCPCS, CPT, and ICD-10 coding for the billing department. Billing department. Aiding the manager in verifying patient insurance plans, authorizing coverage of specialty and infusion medications such as botulinum toxins & multiple sclerosis immunosuppressive agents, and helping patients for multiple sclerosis, Alzheimer’s, and other Neurology-related treatments with appointment scheduling, claim appeals, and denials sent for reconsideration and meeting with representatives to learn about their products and copay help programs with minor training for billing & coding of products. Assisting with their Radiology department in MRI & Imaging, checking the patients in, collecting copays, scheduling for any additional scans, assisting the patients with any questions or assistance with filling out digital and paper consent forms, sending radiology reports to the Radiologist through ERAD and other preferred EMR systems. Preparing the superbills and authorizations for the billing department and providing any radiology imaging to the referring doctors or primary care managers.
PerfectFit Medical Supply
Data Entry Clerk/Medical Biller March 2024-January 2025
At PerfectFit Medical Supply, I assisted the manager and other medical billers with patient intake for durable medical equipment work orders and referrals. This involved entering all patient demographics such as basic information and insurance, verifying eligibility with trusted third-party sites such as Availity, NaviNet, and Noridian, and verifying DME HCPCS, CPT, or ICD-10 coding with insurance representatives to determine the cost of reimbursement, deductible, or network benefits. I also assisted orthotic fitters with emergency hospital bracing patients to schedule immediate fittings and called physician offices for medical records and coding to submit authorizations and claim requests.
CARETAKER
SEPTEMBER 2019 2015- SEPTEMBER 2019
Military family, full-time home caregiver to child while deployed in out-of-state locations.
SHERMAN PHARMACY
Compound Pharmacy Technician
MAY 2015- AUGUST 2015
Prime RX EMR knowledge, helping the compounding pharmacist with sterilizing work areas and following guidelines and formulas for specialty medications. Development of non-sterile compounded medications such as pain creams, migraine ointments, and shampoos for eczema. Billing of prescriptions, aiding the manager with packing of products, label creation, and drop off for mailing facilities such as USPS, FedEx, and UPS.
NATES PHARMACY
Compound Pharmacy Technician
MARCH 2015- MAY 2015
ScripPro knowledge, sterile and non-sterile compounding specialty pharmacy. Helping the head pharmacist measure, mix, and create medications for humans and animals. Specialty creams, tablets, capsules, chewables, tinctures, suppositories, and other drugs to accommodate patients. Regular saline solution IV bags for hospitals and nursing homes.
UNIVERSITY CHEMISTS
Front Cashier/ Compound Pharmacy Technician
JULY 2010-MARCH 2015
Opus, McKesson, ScriptPro system program knowledge. Cashier/ Front Store Clerk responsibilities include maintenance of displays, cleaning, stock inventory orders, Lotto knowledge, Western Union, Con Edison utility payments, and money orders. I assisted the manager with closing the tills, printing reports, and counting the registers to enter the safe. Promotion to non-sterile compounding and pharmacy technician. Assisting the Pharmacist with a mixture of medications, filling prescriptions, billing, and dispensing drugs.
Education
THE COLLEGE OF STATEN ISLAND
STATEN ISLAND, NY
Associate in arts, Major in Liberal Arts and Sciences
Total Credits: 68
CONTINUING EDUCATION COURSE STATEN ISLAND, NY
PHARMACY TECHNICIAN CERTIFICATE
THE MANHATTAN INSTITUE OF NEW YORK NEW YORK, NY
PHLEBOTOMY CERTIFICATE
ESTRELLA MOUNTAIN COMMUNITY COLLEGE AVONDALE, AZ
ASSOCIATES IN NURSING, 34 CREDITS COMPLETED AND TRANSFERRED
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