Project Manager Senior

White Plains, MD ***** • ************@*****.*** • 313-***-**** • www.linkedin.com/in/renata-smith

RENATA SMITH

PROFESSIONAL SUMMARY

Strategic Senior Project Manager with 10+ years leading enterprise technology and infrastructure projects across public and private sectors, delivering full lifecycle success in Agile, SAFe, and hybrid environments. Recently relocated to Maryland and eager to drive results for organizations in the DMV region or remotely. CORE COMPETENCIES

Program & Portfolio Management Stakeholder Engagement Agile & SAFe Risk Mitigation Budget Management Cross- functional Collaboration Cybersecurity Enterprise Software Implementations Change Management Vendor Management TECHNICAL SKILLS

Project Tools: Jira, Smartsheet, Confluence, Clarity, Trello, MS Project, Basecamp, G Suite Enterprise Platforms: ServiceNow, Salesforce, Oracle, QuickBase, Remedy, Prism Methodologies: Agile, SAFe, Waterfall, SDLC, PMLC

Security & Infra: Okta MFA, DevSecOps, Virtual Desktops, Cybersecurity, Integrations Collaboration: MS Teams, Slack, WebEx, SharePoint, Dropbox CERTIFICATIONS & EDUCATION

Certified Scrum Master, Scrum Alliance (Valid: Jan 2020 – Feb 2026) Certified Scrum Product Owner, Scrum Alliance (Valid: Feb 2020 – Feb 2026) AAS in Cybersecurity, (Incomplete) Texas State Technical College GPA: 3.25 Professional Experience

Senior Project Manager

City of Las Vegas – Las Vegas, NV

Sep 2023 – Oct 2024

• Directed 10+ concurrent citywide technology and infrastructure projects involving global stakeholders and vendors.

• Managed the full project lifecycle and resources, collaborating with cross-functional teams to ensure timely delivery of milestones, key deliverables, and effective risk management.

• Oversaw the successful rollout of Invoice Cloud for digital payments, improving payment efficiency.

• Delivered secure IT infrastructure for the new City Hall, ensuring secure and connected operations.

• Managed citywide Okta MFA implementation to strengthen cybersecurity compliance.

• Spearheaded ArcGIS 3D Mapping for enhanced urban planning through advanced spatial analysis.

• Executed deployment of Opkey AI testing platform with DevOps optimization for ERP automation.

• Facilitated regular status meetings to review project changes, track progress, address impediments, and define next steps.

• Participate in testing activities, including recording and distributing test plans/scripts, and User Acceptance Testing.

• Led cross-discipline project teams - across account strategy, experience design (UX/UI), engineering, QA, and support.

• Defined program roadmaps and aligned project deliverables with organizational strategy, ensuring technology investments supported long-term business goals.

Senior Project Manager

Bank of America – Remote

Jun 2021 – Jul 2023

• Implemented structured change management processes to evaluate, approve, and execute enterprise-wide changes.

• Managed new branch openings and infrastructure upgrades under Agile methodology.

• Directed deployment of circuits, ATMs, antennas, and networks, validating dependencies and ensuring compliance through rigorous audits.

• Facilitated post-implementation reviews and drove continuous improvement of IT service delivery processes.

• Managed ordering, inventory, and logistics of hardware and materials to support nationwide operations. Project Manager-PT

NAACP Environmental & Climate Justice Program – Fort Worth, TX Mar 2020 – Jul 2022

• Developed and executed sustainability-focused programs and IT initiatives.

• Led media management, community surveys, and renewable energy campaigns.

• Maintained dashboards, roadmaps, lifecycle documentation, and presented executive-level updates. Project Manager / Scrum Master

Charles Schwab – Westlake, TX

Dec 2019 – Mar 2020

• Managed internal platform migrations during merger integrations and new hire onboarding.

• Facilitated Agile ceremonies for 5 scrum teams and coordinated daily standups, sprint planning, and retrospectives. Documenting, User Stories, Business Process Workflows, Gap and Risk Assessments.

• Developed project dashboards, cost, and resource performance reports. Additional Experience

IT Project Coordinator, Neiman Marcus – Irving, TX Jan 2019 – Aug 2019

Oversaw WAN migration across 100 sites using hybrid methodologies; managed vendors, budgets, and data reporting. Construction Project Coordinator, Spectrum – Dallas, TX Mar 2018 – Jan 2019

Managed fiber-optic projects and telecom infrastructure, including permitting, hot cuts, and node optimization. Project Coordinator, Intuit – Plano, TX

Apr 2017 – Mar 2018

Drove B2B post-sales rollouts and tax software product launches. Managed client escalations, upgrades, and feedback analysis. Project Coordinator, CompuCom – Dallas, TX

Jan 2014 – Apr 2017

Directed enterprise email migration for 15,000 users; updated SharePoint records and met 100% of KPIs. Corporate Project Coordinator, Comcast Cable – Plymouth, MI Dec 2005 – Jan 2014

Managed VIP and commercial telecom accounts and large-scale projects, resolving FCC/BBB complaints within 24 hours through effective conflict resolution; monitored outages, claims, and infrastructure issues (VoIP, Wi-Fi, video, security).

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