Customer Service High School

Oliver Daibess

Lebanese

Beirut, Lebanon

961-**-***-***

**************@*****.***

PROFILE SUMMARY

An exceptionally driven business student with extensive customer service experience, with communication, problem-solving, and leadership skills, actively seeking a job opportunity to continue enhancing these abilities and further my professional growth. EDUCATION

Université La Sagesse, Furn El Chebbak, Lebanon Expected Graduation May 2025 BA Major Accounting and audit

Kornayil public high school Graduated 2022

Lebanese Baccalaureate, Life Science Section

WORK EXPERIENCE

DHL Global,Lebanon Mar2025- present

Documentation

• Logistics Coordination – Efficiently managed shipment flow from pre-arrival to client delivery.

• Document Control & Compliance – Ensured accuracy in documentation and minimized risk of penalties.

• Analytical Thinking & Multitasking – Balanced multiple shipments, identified discrepancies, and maintained workflow precision under pressure.

Alfa,Beirut,Lebanon Nov2023-Present

Customer service

•Achieving a reduction in the time it takes to resolve customer issues or inquiries.

•Provide an excellent experience for customers by providing with the right information. Spinneys,Beirut,Lebanon Jan2024-May2024

Merchandiser

• Facing: Organize and tidy products on shelves to ensure attractive and fully stocked displays.

• Inventory Management: Monitor stock levels and manage orders to maintain optimal inventory. Nok Nok, Beirut, Lebanon Jan 2023 – Oct 2023

Assistant warehouse controller

• Manage and supervise a team of over 15 employees

• Handle invoice reception and registration and assume responsibility for end-of-day cash.

• Adopt new procedures to enhance operational efficiency and boost productivity. World Cup Qatar 2022 December 2022 Waiter

• Managed sizable crowds and multiple orders concurrently with a positive customer experience

• Maintained fast and efficient service to all customers.

• Was awarded with an appreciation certificate from match hospitality and the FIFA Abou Ali Restaurant May 2020 – Nov 2022

• Waiter from 2020 to 2021 • Supervisor from 2021 to 2022 LEADERSHIP ACTIVITIES

• Panticipation award for both delegate and 2021

Head school advisor in Mun

• Volunteered in the Lebanese Redcross-youth and health 2018 COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint.

LANGUAGES

Arabic,English, French and Spanish

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